Customer Service Advisor

The Rewards and Benefits on Offer; * ASAP start available * Working for a blue-chip company with a great team-based culture. * Excellent training and development opportunities * A permanent contract from day one! * The opportunity to work hybrid. * Working Monday – Friday standard days – 09:00 – 17:00. The Company you will be working for; MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Customer Service Advisor as soon as possible. You will be working with a superb support infrastructure to ensure you provide your customers with the best experience possible. You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. The company is extremely team focused, which translates to their blue-chip customer base and the service they receive. We would highly recommend this role and the company to anyone with a customer service background. The role is starting asap, with full training and support provided. The Role you will be doing; * Providing phone and email support for customer queries * Following company guidelines to ensure all queries are dealt with quickly, professionally and efficiently. * Responsible for managing effective communication and coordination between team members. * Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service. * Must be available to work full time Monday – Friday and the occasional ad hoc weekend, which is request based. About you; * Telephony experience * Customer resolution experience * Ability to advise customers on platform usage – training provided * Excellent communication skills * Good time management skills * Highly organised and good at multitasking with the ability to prioritise workload and requirements * Day to day use of Microsoft Office, Outlook, Word, Excel etc