Senior Account Manager

Reporting to: Director, Charters & Business Development

*Non-bargaining

DUTIES AND RESPONSIBILITIES:

Must be able to perform, but not be limited to, the following duties and responsibilities:

• Actively Participate in the Company Safety Management System program and demonstrate knowledge of employee responsibilities regarding safety;
• Primary point of contact within Charter Client organization with operational and account responsibility for charter requests and for all operational planning, operational execution and for recovery (IROP) issues involving the Charter Client program;
• Ensuring the operational objectives of the Charter Client programs are met including exceptional On Time Performance (OTP) through effective management of Contractor and its sub-contractor's resources;
• Determine routing assignments for each Aircraft operated by Canadian North, or its subcontractors, taking configuration, airport requirements and maintenance needs into consideration;
• Participate in fleet planning in regards to heavy maintenance requirements and identify problems and recommend solutions to minimize or alleviate negative impacts on our Charter Clientservice
  24 hour availability, either direct to the Senior Manager or to another contractor employee with the authority and competence, to act for the contractor in managing issues raised by authorized members of the Charter Client;
• Liaison with Manager, OCC and Supervisor, OCC on all changes to the operations and communicate any issues that might affect Charter Client programs to the Manger, for communication to Charter Client Transport Personnel, or communicate directly with Charter Client Transportation Coordinator if time if of the essence;
• Advise Charter Clients of opportunities to improve load factors by analyzing manifests, and proposing for Charter Client approval, potential savings or efficiencies that can be realized by gauge changes or by combining flights, etc.;
• Develop and disseminate Irregular Operation Policy (IROP) recovery plans working in conjunction with OCC and Charter Client Transportation Coordinators;
• Identify problem areas and trends in OTP, recommend and participate in implementing changes;
• Negotiate, coordinate and manage all operational logistics aspects of the Charter Clients programs including: off-line station contracts, fuel contracts, liaison with airport authorities, coordination with regulatory authorities;
• Liaise with Charter Clients on requirements and expectations - especially with respect to planning and executing flight schedule as agreed;
• Provide supervisory support to all Charter Specialists through all phases of Charter Client operations;
• Provide support and reports to Senior Director, Charters and Charter Client contacts;
• In conjunction with the Charter Clients Operations, Senior Manager, YYC, manage other conventional flight programs;
• Manage and execute applicable Service Level Agreement (SLA) requirements for all charter Charter Clients;
• Manage Continuous improvement component of SLA in an ongoing effort to improve products, services or processes;
• Implement and assist in the management of any workforce logistics solutions' platforms;
• Manage all of Charter Client's requirements and reach the company's targets and objectives;
• Establish budgets with the Charter Client and company;
• Identify new opportunities for the Charter Client;
• Manage and solve conflicts with Charter Client and internal stakeholders;
• Interact and coordinate with the sales team and other staff members in other departments;
• Travel as necessary (to site);
• Other duties as assigned.

SKILLS AND QUALIFICATIONS:

Include, but not limited to, the following minimum skills and qualifications:

• Two (2) years of post secondary education;
• Three (3) years of previous experience;
• Excellent skills in Microsoft Office Suite is required;
• Proven ability to work independently with limited supervision or direction;
• Excellent interpersonal skills including oral and written communication;
• Proven ability to effectively handle diverse and challenging situations;
• Ability to manage priorities and conflicting demands;
• Well organized, detail orientated, capable of multitasking;
• Management experience considered an asset;
• Ability to communicate in Inuktut a definite asset;
• Ability to obtain and retain an Airport Restricted Area Pass in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.