Technical Maintenance Controller

ROLE PURPOSE As a Technical Maintenance Controller, your primary purpose is to control maintenance costs and ensure the efficiency of our fleet maintenance processes. You have the crucial responsibility to collate information regarding non-performing dealers, review open job numbers and track the average time it takes dealers to provide cost estimates. POSITION IN ORGANISATION AND LIMITS OF AUTHORITY Reports to – Fleet Engineering Manager Internal Contacts – Collaboration with the Customer Service, Fleet Engineers and Finance team External Contacts – Engaging with customers and suppliers KEY RESPONSIILITIES Cost Control and Supplier Communication: * Control maintenance costs by ensuring effective communication with third party dealers and service providers, using technical knowledge and expertise to effectively minimise costs and reject unnecessary labour hours and parts. * Monitor and enforce compliance with Service Level Agreements (SLAs) to optimise cost efficiency. * Proactively question and verify the estimates provided by dealers for accuracy and fair pricing. * Ensure 100% warranty recovery. * Maximise goodwill contributions from both manufacturers and dealers. Dealer Management: * Review open job numbers and their status to ensure efficient progress and issue resolution with dealer. * Collaborate with team members and dealers to track and expedite maintenance jobs as necessary. * Collate and identify non-performing dealers, particularly those that perform work without proper authorisation or submit incorrect invoices on an ongoing basis, escalate performance issues to the Fleet Engineering Manager. * Track and analyse the average time it takes dealers to provide cost estimates for maintenance work. * Identify trends and opportunities for improvement in response times. Estimate and Invoice Review: * Identify re-chargable work and collaborate with key account managers to ensure Purchase Order numbers are obtained. * Review estimates for maintenance work, paying particular attention to labour costs, required parts and use of non genuine parts. * Challenge and negotiate invoices with dealers when necessary, seeking cost adjustments or corrections as needed. * Differentiate between Hexagon and customer costs for maintenance and repair work. Authorisation and Documentation: * Authorise repair work up to £3,000, following established protocols and guidelines. * Obtain the appropriate authorisations for repair work, ensuring that costs align with budgetary constraints and operational requirements. * Document all maintenance-related activities, authorisations, and cost allocations accurately. QUALIFICATIONS AND EXPERIENCE REQUIRED * Minimum of 5 years of relevant experience within the commercial vehicle or rental industry. ? Qualified to NVQ Level 3 in Heavy Goods Vehicle Repair and Maintenance or Engineering Degree level or equivalent. * Comprehensive knowledge of commercial vehicles and fleet management. * Excellent verbal and written communication skills are essential ? Exceptional leadership, communication, and problem-solving skills. * Capacity to manage multiple priorities effectively. * Collaborative mindset, promoting teamwork and cross-functional cooperation. * Willingness to adapt to evolving processes and technology. KEY MEASURES OF SUCCESS / PERFORMANCE Cost Control: Efficient cost control and adherence to SLAs through proactive communication with suppliers. Cost Review: Accurate review and verification of estimates and invoices, resulting in cost savings and budget compliance. Customer Satisfaction: Ensure consistently high levels of customer satisfaction, particularly in relation to cost. Data Accuracy: Maintain a high level of accuracy in the operating system, ensuring error-free vehicle statuses and updates. Effective Supplier and Customer Communication: Build strong working relationships with suppliers to enhance communication and streamline maintenance processes. Other Benefits: 25 days holiday plus BH Holiday Trading Policy – Buy/Sell up to 5 days holiday a year Birthday Holiday Policy Pension Hours: Mon – Friday on a weekly rotating shift pattern of early (7am-4pm) and late (9am to 6pm). We do have a hybrid policy in place which means you can work 2 days a week from home if you wish, these 2 days are on a rota system so won’t be the same 2 days each week