Application Support Specialist

Job Title: Application Production Services Specialist Location: UK, Chester (Hybrid-3 days a week onsite) Responsibilities: * Capacity and Performance Management. * Working with development teams for take-on and training of new services or significant upgrades. * Providing support for Audits (internal and external). * Stakeholder management, working closely with Business and Operations partners to understand KPI metrics to measure service stability to prioritize defect fixes and enhancements. Requirements/Qualifications and Skills: * 5+ years of relevant IT experience (Production Support, ITIL, Release Support, Technical Implementations, or equivalent) * Demonstrate flexibility, navigate ambiguity, and quickly establish credibility among technical peers * Excellent written and verbal communication skills (English) * Proven knowledge in some or all of the following: Java/J2EE – Core Java, JDBC, EJB, & Java Web Services & Experience in Server-side technologies - SOAP/Restful services, XML/XSLT, XML, JDBC, AOP, MQ Micro Services & MuleSoft. * Good knowledge of Middleware components such as Message Broker, IBM Websphere MQ, JBoss application server, MuleSoft * Strong operating system knowledge in Unix and Windows including strong scripting skills * Experience with Database technologies (examples Oracle, DB2 and PL/SQL )queries to support incident resolution. * Knowledge of event driven and schedule driven batch processes * Experience of handling various production support roles (technical – L1/L2/L3) and hands-on experience in using at least 2-3 widely used monitoring / scheduling tools * Ability to be part of IT production support team providing front-line technical support to end users responding to issues related to Incident / Problem Management, Release/Deployment, Operational Readiness, Application Monitoring & Production Governance * Experience troubleshooting, analysis, research, and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk * Experience with real-time restoration, triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period * Ability to work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc. * Ability to assess initial severity, gather impacts, engage necessary supporting teams, and escalate as necessary to ensure timely restoration * Experience with on call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management * Ability to communicate with all lines of business and management the overall status and health of the application, contribute to automation, causal analysis, develop shared/common solutions, and proactively identify cross-functional or technical issues