Experience Centre Manager

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Experience Centre Manager

Apply locations Toronto, Canada time type Full time posted on Posted 30+ Days Ago job requisition id REQ-19162

The Role

The Role

The Experience Centre Manager is responsible for managing daily activity in the Experience Centre which includes hosting SDA (Specifiers, Designers and Architects), event setup, and EC operations management. Key interactions include consultative discussions with prospective clients both SDA and end user. Starting with our design principles - this includes product selection, specs and following up with SDA/clients as required.

You Will

• Manage facility operational excellence & vendor relationships.
• Build relationships with SDA (specifiers/designers/architects) in wider Toronto, and throughout Canada through Experience Centre engagement and involvement with industry organisations.
• Work collaboratively with the Experience Centre Head Chef
• Candidate may be an active member of industry associations, i.e. industry events.
• Understand the hospitality business, hosting events · Understand what designers want/need from a brand to include and specify products.
• Host SDA/customer events during the day and 1-2 evenings per week where applicable, organizing the events with support from EC team.
• Deeply understand our Design principles and our Why F&P to ensure engagement with SDA and Clients are in line with our brand narrative.
• Attend a number of offsite designer events where applicable. · Deliver product training that is sufficiently technical, geared to showcasing insights and design solutions
• Maintain the Experience Centre to the highest level (wiping down countertops, ensuring all areas of the EC are presentable at all times) during operating hours. Commercial cleaners will do the deep cleaning.
• Provide effective and inspiring sales leadership through role modelling FPA leadership behaviours.
• Work collaboratively and constructively in a matrix structure with key sales leaders and key region resources to ensure alignment on direction and focus.
• Update industry knowledge by participating in educational opportunities, reading professional publications; maintaining personal networks, and share learning to enhance the effectiveness of the wider team.
• Have a sound understanding of Health & Safety, and role model sound health and safety practices and behaviours. Manage daily activities to fully comply with all FPA Health and Safety system and policy requirements, and with legislation, regulations.

You Have:

• Requires a good understanding of brand position of Fisher & Paykel & DCS Appliances
• ·Knowledge of luxury interior design industry
• Canada market industry knowledge (Global industry knowledge a bonus)
• Knowledge of the hospitality industry and hosting events
• 5+ years relevant sales/marketing experience, luxury hospitality, or showroom experience; high-end retailer e.g., furniture, appliances a plus
• ·Bilingual
• Role requires onsite presence in the Experience Centre, and in offsite events in some instances.
• Ability to work weekends and evenings when required.
• Bachelor’s Degree in Marketing, Business, or Design/Architecture · Proficient in MS Office (Word, Excel, Outlook, PowerPoint)
• Technical acumen: ability to read plans and elevations related to kitchen design.
• Understanding of the design/architect industry; design credentials are a plus.

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

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Fisher & Paykel has been designing products since 1934 and has grown into a global company with products sold in more than 50 countries around the world.

The best innovators don’t just understand technology, they understand people. We design technology that enriches and improves people’s lives. By challenging conventional appliance design these world-first technologies have changed the way we live forever.

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