Senior Business Consultant to assist in the improvement of services to internal clients.

Our valued Public Sector Client is look for a Secret Cleared Senior Business Consultant (10+ years) to document how to improve services through ITSM processes . This team is responsible for the business aspect in defining how the services will be improved to the department, working with service lines to document and govern processes. Responsibilities: Review IT services being offered and how they can improve by better leveraging the ITSM processes Document the processes in order to identify gaps and suggest improvements Analyse and connect with services lines to understand the services has and how the are being delivered using a client centric approach Facilitates meetings and brainstorm sessions/consultations Provide advice to service lines and authorization process Managing timelines, deliverables and client relationships. Must Haves: Federal Government Experience and a Secret Clearance ITSM process knowledge Incident / Service Management Strong writing skills Nice to Haves: ITIL Certification Project Management Experience Active Directory Experience Apply