Company:
Accor Hotels
Location: Perth
Closing Date: 24/10/2024
Type: Temporary
Job Requirements / Description
Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit
https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job Description A Front Office Manager plays a key role in ensuring the smooth operation of the front desk and reception area of a company. They are responsible for managing the front office staff, overseeing guest services and ensuring a positive experience for all visitors and clients. The Front Office Manager is responsible for: Leading the Front Office Team Performing all tasks related to Front Office work Training the Front Office staff Managing and supervising the team to achieve guest experience and brand KPIs Developing and maintaining the workflow of the Front Office Ensuring the quality of customer service Ensuring high-level guest satisfaction and guest experience Building strong relationships and liaising with all other departments Performing administrative duties (reports, accounts, data, accuracy and legality of invoices) Supervising and coordinating the front desk staff Ensuring efficient and friendly guest service Managing reservations and room assignments Handling guest inquiries and complaints Overseeing the maintenance of guest records and accounts Developing and implementing front office policies and procedures Conducting training on front office policies and procedures Collaborating with other departments to ensure overall customer satisfaction Preparing regular reports and budgets Ensuring compliance with company standards and regulations Qualifications Holder of Turkish citizenship Bachelor's degree in business administration or related field Similar experience in an international chain hotel Proven experience in a managerial role Excellent communication and interpersonal skills Proficiency in OPERA and Microsoft Office Strong leadership and organizational abilities Ability to handle multiple tasks and prioritize effectively Fluency in English High degree of computer skills Professional attitude displayed towards guests and colleagues
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https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS Job Description A Front Office Manager plays a key role in ensuring the smooth operation of the front desk and reception area of a company. They are responsible for managing the front office staff, overseeing guest services and ensuring a positive experience for all visitors and clients. The Front Office Manager is responsible for: Leading the Front Office Team Performing all tasks related to Front Office work Training the Front Office staff Managing and supervising the team to achieve guest experience and brand KPIs Developing and maintaining the workflow of the Front Office Ensuring the quality of customer service Ensuring high-level guest satisfaction and guest experience Building strong relationships and liaising with all other departments Performing administrative duties (reports, accounts, data, accuracy and legality of invoices) Supervising and coordinating the front desk staff Ensuring efficient and friendly guest service Managing reservations and room assignments Handling guest inquiries and complaints Overseeing the maintenance of guest records and accounts Developing and implementing front office policies and procedures Conducting training on front office policies and procedures Collaborating with other departments to ensure overall customer satisfaction Preparing regular reports and budgets Ensuring compliance with company standards and regulations Qualifications Holder of Turkish citizenship Bachelor's degree in business administration or related field Similar experience in an international chain hotel Proven experience in a managerial role Excellent communication and interpersonal skills Proficiency in OPERA and Microsoft Office Strong leadership and organizational abilities Ability to handle multiple tasks and prioritize effectively Fluency in English High degree of computer skills Professional attitude displayed towards guests and colleagues
#J-18808-Ljbffr
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Accor Hotels