Customer Success Technical Manager

This is not a sales position** Our partner in the storage space is seeking an early to mid-career Service Account Manager (SAM) to drive customer satisfaction and serve as a trusted advisor who personalizes each customer’s experience. As a key member of the Customer Experience team, you’ll support our most strategic accounts and play a crucial role in service delivery. You will be responsible for managing onboarding, support, services, adoption, training, renewals, and customer satisfaction. Additionally, you will act as the customer advocate, ensuring smooth communication across business functions and delivering best-in-class service to enable successful deployment and value realization of our partner’s products and services. Own the overall customer service delivery relationship, managing key accounts Deliver services related to inventory management, best practice guidance, support, and customer training Communicate service updates, escalate support issues, track incidents, and resolve problems Serve as the customer advocate, coordinating with Sales, Support, Engineering, Product Management, and leadership teams Lead strategic management reviews, risk analysis, capacity planning, and deployment oversight Manage implementations within change control windows Continuously grow knowledge of products and services, and identify opportunities for customer education and support Previous experience as a Service Account Manager (SAM) , Customer Success Manager (CSM) , Technical Account Manager (TAM) or a customer facing Storage Administrator/Engineer looking for a change. Familiarity with tools like Salesforce and ServiceNow is a bonus 5 years experience in Customer Success, Service Account Management, Technical Account Management, Professional Services, or a customer-facing technical role ~ Bachelor’s Degree or equivalent work experience ~ Ability to work in a hybrid role, with availability to come to the Paris office ~ CMK Resources is an information technology services company that is focused on providing storage and data management related professional services. CMK has services-based partnerships with leading storage and data management technology providers, enterprise VARs and solution providers. We provide unrivaled personal service, customer-centric services, and industry knowledge that transcends the competition. Notice: Depending on your specific placement, you may be required to prove that you have received the COVID-19 vaccine or have a valid religious or medical reason not to be vaccinated.