Senior IT technician / Junior systems administrator

Fed IT, a recruitment firm specializing in recruitment for IT professions, we intervene on two types of recruitment: temporary and permanent. We cover open positions in IT, development, business intelligence and infrastructure professions. We are currently looking for a senior IT technician or a junior system Administrator for one of our clients located in the old port of Montreal.Nous sommes présentement à la recherche d'un technicien informatique sénior ou d'un administrateur systèmes junior pour un de nos clients situé dans le vieux port de Montréal.* Assist users on different sites and resolve their problems or service requests by providing excellent customer service; * Diagnose emergencies if necessary; * Manage request priorities; * Document incidents and service requests; * Collaborate in the development of IT projects for global operations; * Maintain and update documentation; * Carry out routine, safety and quality checks and maintain records thereof. * If necessary, liaise with a third party and IT equipment suppliers; * Assist in the preparation, maintenance and upgrade procedures of the IT equipment; * Perform any other related tasks that may help in the completion of projects?Have university training in computer science, network installation and administration or networking; ? 5 years of experience in a service desk position. ? Ability to innovate. ? Ability to recognize and resolve problems quickly and effectively ? Knowledge of laptops, desktops, Windows 11 ? Punctually respond to emergencies outside normal working hours; ? Strong interrelational skills, both verbal and written, in French and English Knowledge and skills required: ? Windows 7/8/10/11; ? Office 365 and Exchange administration; ? Knowledge of the Office suite, Teams, OneDrive; ? Knowledge of mobile and IP telephony; ? Active Directory, GPO, GPP; ? VMWare, VEEAM; ? Windows Server 2012. 2012R2, 2016, 2019 considered an asset. ? Network knowledge: LAN, WAN, VPN, DHCP, DNS, VLAN is an asset.