IT Support Engineer

Junior IT Support Engineer | Devizes | Full-time | £25,200 - £26,500 Oakford is a substantial Cloud and Managed Service Provider supplying technical services across the South West from our bases in Wiltshire and Dorset. We offer the full spectrum of IT from consultancy and support through to project delivery and installation. We’re among the elite in the industry and pride ourselves on our integrity, knowledge, and experience. We have a great reputation and are consistently growing the business. We’re already the largest provider of services in this geography but are seeking to build on our existing client relationships while growing more business in the area. We provide great opportunities to learn new skills and with sound growth, the prospects for career advancement are excellent. The IT Support Engineer is a varied and challenging role. You will be visiting customers on both a scheduled and ad-hoc basis to maintain systems and provide high quality IT support. You may also have regular opportunities to make valuable contributions to the delivery of IT projects. You must be a positive, friendly, and sociable team player to join our incredible team – a “can do” attitude and sincere passion to deliver high-quality work are critical to success! Candidates will typically have 1 or more years experience of working in an IT environment and development opportunities are available. You must understand the importance of exceptional customer service to accompany technical skills. We’re seeking intelligent, diligent, and friendly engineers who can combine existing knowledge with newly acquired skills to become an asset to the team. Are you the right person for the job? The must haves: Minimum 1-year IT support experience. Active Directory and Microsoft 365 administration/support Troubleshooting and supporting modern desktop environments (Windows 10/macOS) Understanding of computer and server components, networks and infrastructure The candidate must be able to drive Polite, confident and effective communicator Sincere passion for exceptional customer service Excellent time management and priority determination skills Maintaining a high standard of work and professionalism Team player – Going The Extra Mile (GTEM), providing feedback and supporting colleagues Enhanced DBS check (conducted by the company and must remain clean) Some or all of the following desirable experience: Experience working within Education. What will your role look like? With regular visits to customer sites in and around Wiltshire, and occasionally other locations Providing on-site and remote technical support to our customers Performing various tasks to support service or system maintenance and IT project delivery Maintaining a positive working relationship with customers Assisting other teams with their tasks if called upon What can you expect in return? The successful candidate can expect the following: Salary: £25,200 - £26,500 (depending on experience) Training and pathways to enhance your technical skills Company vehicle 24 days paid holiday + Bank Holidays Onsite fitness suite Childcare, eyecare and cycle to work scheme Perk scheme Employment anniversary awards Company funded social events Workplace pension scheme An amazing team to work with What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you! Your data will be handled in line with GDPR