Technical Support Engineer - Remote

Didomi helps organizations implement great Privacy User Experiences that respect choices and give people control over their data.Our Global Privacy UX Solutions are designed to solve today's data privacy challenges, such as multi-regulation consent management, privacy governance, and the need to provide self-service user privacy journeys, supercharged by flexible integrations, high-grade security standards, and premium support services.Thousands of companies work with Didomi to collect billions of consent and preference data points, monitor vendor and tracker activity, reduce compliance risk, and engage their users with highly personalized, privacy-first experiences that build trust and loyalty.Our Technical Support Engineer team is looking for a new teammate to help our customers and address their diverse technical questions.We're more specifically looking for an awesome team member to work fulltime from our Paris office (France) or anywhere remotely in Europe.When Didomi customers have questions, they reach out to us via email and we help as quickly and as amazingly as we can. You will collaborate with cross-functional teams to resolve issues, provide feedback and contribute to improve our solutions.On a day to day basis, you'll be helping out with:Help our customers with their setup requests about our different products: Consent Management Platform, Preference Management Platform, Integrations, API…Troubleshoot, reproduce issue and escalate if needed, then follow-up closely with our Engineering team to take part in the fix, test and reach back to our customersProvide feedback on product featuresQualify feature requestsAssist in prioritizing the bug backlogContribute to both internal and external documentationTrain and support Didomi's customer-facing and internal teamsPropose and contribute to various projects aimed at improving our operations and customer experiences.; This can include automations, extensions, app samples etc.Your profile:Degree in Computer Science or equivalent training (e.g bootcamp.)Understanding of how websites and web applications workA couple of years of experience as a Technical Support Engineer, Technical Account Manager or Solution EngineerVery good English & French level both written and spokenJavascript understanding and knowledge of front stacks (bonus points if you're an expert)Familiarity with the tech, media or e-commerce industryProblem solving skills, capacity to explore every options and figuring out workaroundsTechnical skills:Website and applications global understandingFront-end language and knowledge (JS/ HTML/ CSS)Exposure to mobile languages or interest for other stacks/ frameworksInterest in architecture/ infra/ cloud infrastructureREST APIProblem-solving skillsCapacity to vulgarize technical matters and adapt oneself to interlocutorsAbility to get to the why and real use case behind customers’ requestsContinuous learning mindsetBonus(es): Exposure to a mobile app programming language like Java and/ or SwiftAbility to understand the stakes that come from collecting data to analyze it (Google Analytics)Familiarity with the ad tech industry or publishers pain points when it comes to advertizingAPI and/ or Cloud Buckets connoisseurSaaS experienceGDPR and data privacy sensitivityRecruitment process:ResumeHR call1 case study to assess the technical skillsInterview with our Technical Support Engineer Lead & our Customer Success DirectorA set of 1:1 30-minute calls with the team members and our CEOReference checkWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.The information collected from your application is subject to data processing on the basis of the performance of pre-contractual measures. The processing is intended for the management of applications for positions at Didomi. The fields marked with an asterisk are mandatory. Failure to complete them will result in your application being impossible to process.The recipients of the data are Didomi’s Human Resources team and other people in the company who are involved in the recruitment process, as well as their service providers. The data provided will be kept on our records for a period of two years, beginning from the last contact Didomi has with the candidate. In accordance with the applicable legislation you have the right to access, rectification, deletion, opposition. In case of disputes, you have the right to refer to the Commission National de l'Informatique et des Libertés. You can exercise your rights by contacting the data controller at the following address [email protected] #J-18808-Ljbffr