front desk agent

Education: Secondary (high) school graduation certificateExperience: Experience an assetTasksInvestigate complaints and claims Register arriving guests and assign roomsResolve complaints and claims Process group arrivals and departuresTake, cancel and change room reservationsProvide information on hotel facilities and servicesProvide general information about points of interest in the areaProcess guests' departures, calculate charges and receive paymentsBalance cash and complete balance sheets, cash reports and related formsMaintain an inventory of vacancies, reservations and room assignmentsFollow emergency and safety proceduresClerical duties (i.e. faxing, filing, photocopying)Answer telephone and relay telephone calls and messagesAssist clients/guests with special needsContact customers to deliver requested wakeup callsPerform light housekeeping and cleaning dutiesProvide customer serviceWork Term: PermanentWork Language: EnglishHours: 40 hours per week