Quality Assurance Technician

ICTUK is a leading tissue manufacturer committed to delivering outstanding quality products and services to our customers. As we expand with a new state-of-the-art facility in Deeside, we are seeking a dedicated QA Technician to join our team. This role is crucial in maintaining and developing our quality policy, ensuring compliance with legal requirements, and leading continuous improvement initiatives that protect consumer safety and satisfaction. Role Responsibilities * Support in the deployment and development of the Quality Management System (QMS) * Participate in the internal audit programme and provide assistance during external audits * Work closely with other departments to resolve any quality issues * Oversee non-conformities related to finished products, raw materials, and outsourced products. * Implement and handle certification schemes, ensuring all standards are met. * Investigate and manage customer and consumer complaints, including drafting responses and managing databases. * Act as a point of contact with customers on product specifications. * Generate and modify process documentation. Required Knowledge and Skills * Problem solving approach with an understanding of core quality tools (i.e. fishbone diagram, 5Y’s etc). * Strong knowledge of quality management in a manufacturing environment. * Possess a strong attention to detail. * Commitment to continuous improvement and quality assurance. * Able to work under pressure. * Strong Microsoft IT skills. Desired knowledge and Skills * Ideally would have previous experience in tissue production processes, or converting operations. * Some NPI / NPD experience would be an advantage. * Audit experience would be beneficial. * Comprehension of ISO standards and legal requirements. Join us in our journey to set new standards in tissue manufacturing with our cutting-edge facility in Deeside. Apply now to be part of our growing team and contribute to our legacy of excellence or for more information please call (phone number removed)