Customer Service Representative

Responsibilities: Establish relationship with customers and ensure that any complaints are resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary Responsible for order entry and/or maintenance for assigned accounts and files any customer paperwork such as shipping documentation or customer orders in a timely fashion Review plant delivery schedules versus requested dates and resolves any conflicts by tracking and communicating any changes and potential service issues to the customer Communicate order confirmations, changes and cancellations to both customers and internal MPSR team members Submit Delivery Receipts for billing after shipment. Prepare Credit Memo’s for any customer issues as needed Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items Performs other duties as assigned Requirements: Associate or Bachelor’s Degree preferred but not required 1-3 years’ customer service experience required Microsoft Office Suite – basic to above-average computer skills including Excel Ability to perform basic quantitative skills required & CRM experience preferred Ability to work with all areas of the business including plant and sales personnel. Professional verbal and written communication Strong customer service advocacy and problem-solving skills