Technical Account Manager

Our Story So Far:Since our founding in 2019, Pigment has become one of the fastest-growing SaaS companies in the world today. Our product, a highly efficient Enterprise Performance Management (EPM) platform is helping companies achieve their financial goals by quickly responding to dynamic factors in their respective markets including Tech, Retail, CPG & Financial Services.In less than 5 years, Pigment has grown to over 400 employees across offices in New York, Toronto, London & Paris and attracted a total of $393M in investment from some of the top Venture Capital firms globally. We serve companies including Unilever, Deliveroo, Gong and Brex to name a few!As part of the Success Advisory team at Pigment, you’ll work closely with our strategic clients, sharing best practices and help achieving highly ambitious results.We are looking for seasoned architects who excel in client-facing roles, demonstrating quick thinking and the ability to transform challenging customer situations into positive experiences. Whether engaging with a client CFO in the boardroom, introducing multi-dimensionality concepts to new team members, or collaborating with a client administrator, they consistently deliver exceptional service.They must be effective technically, both as communicators and doers. They must be capable of managing and maintaining a client relationship, while meticulously overseeing the technical aspects of their accounts.What you'll doAlign with Customer Success teams on client’s roadmap and challengesBe the trusted advisor to our most strategic clients regarding technical topics, ranging from performance best practices to Pigment multi dimensionality conceptsDeploy our Success Plan offering on time and make sure the value is perceivedProvide high-value coaching, technical guidance and recommendations to our clientsRun Audit on our client workspacesRun Private or grouped training sessions on all topics related to PigmentEnrich and maintain our Success Plan offering to make it best-in-class in the industryCollaborate with Product & R&D to identify product enhancementWho you are7+ years of experience in a customer facing technical roleComfort and confidence in client-facing interactions, whether with client admins or C-LevelsAbility to quickly identify a technical challenge and articulate solutions to clientsStrong EPM Modeling experienceProven ability to adapt and lead multiple projects (both internal and client-facing) simultaneouslyExperience with Finance Processes or other use cases (such as supply chain, SPM, Workforce)Experience in data analysis, data flows & connections (SQL, API)Fluent in English & FrenchWhat we offerCompetitive packageEquityHealthcareAlong with one company offsite every year, we have brand new offices at the heart of major cities including New York, Toronto, Paris, and LondonHigh-end equipment (based on stock/availability) to do your work in the best conditions.Hybrid remote policyHow we workThrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planetNever Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment communityGo for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our missionBe real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for PigmentPigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace.All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice. #J-18808-Ljbffr