Associate Director, Client Operations

MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.

With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.

Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution.

Job Description

This position will have the primary responsibility of managing a custody team providing the full range of custodial services to fund of hedge funds. A partial list of responsibilities and skills includes

• Manage and guide any direct reports in daily tasks while ensuring adherence to company and department policies and procedures relating to Custody Services and AML
• Be a main contact for daily client inquiries and tasks covered by your reporting lines, ensure resources are allocated to complete tasks within deadlines
• Handle any sensitive or escalated queries/concerns from Clients, Administrators or internal MUFG Departments following a high-quality standard
• Support any direct reports with training and guide individual performance and development through regular one to one meetings, regular performance discussions, career coaching and development as requested, annual performance reviews following company standards. Foster a professional environment of encouraging personal and professional development.
• Ensure regular communications such as check-in meetings/calls with direct reports, encouraging team work, support and a positive team culture
• Support with driving department initiatives, projects, risk mitigation
• Support projects within your team, encouraging participation, constructive feedback and idea generation from the team members
• Review of subscription, redemption, transfer and follow on trades’ documents for Fund of Fund Clients and ensure all trade orders are accepted by the underlying funds/ administrators.
• Review of wires pertaining to custody trading.
• Preparation of the documents and wires if need be.
• Ensure all procedures for custody trade execution is followed by the team.
• Ability to work under pressure. Attention to details and organized.
• Support and Promote MUFG's core values of Trust, Challenge & Empowerment, Passion for Clients and Openness and Honesty
• Prior Investor Operations experience with a fund administrator is an asset.

Qualifications

• Diploma or Bachelor's degree preferably in a business related field or related experience
• Demonstrable experience in a supervisory or management position, with experience in financial services, fund administration or relevant industry
• Knowledge & experience of AML and related functionalities
• Computer skills with strengths in Microsoft Office products. Proficiency with Microsoft Excel would be an asset

Additional Information

MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.