Service Advisor/Service Writer (Regina Commercial)

Overview

Fountain Tire Regina (Henderson Drive) is searching for a friendly and dedicated individual to perform Insides Sales and Service Writing duties.

Wage depending on experince

As part of the front-line staff, the Inside Sales Representative is responsible for ensuring that all customers are provided with top-notch customer service, consultation and explanation of required vehicle services and tire service and tire requirements. Your duties will include:

• Greeting and communicating with customers on all aspects of repair
• Sharing product knowledge and technical expertise with Fountain Tire customers to build existing and new business.
• Providing service quotes and receiving customer authorization for work to be performed on customer vehicles, finalizing sales, and completing customer follow up.
• Scheduling customer appointments for tire and mechanical service.
• Recommending tire service, specialty tire service, wheel and mechanical service to customers.
• Ensuring that all products are billed accurately to the customer.
• Completing proactive calls to customers to determine their satisfaction level with the service received.

 What does it take to get on track?

• Previous experience in the automotive aftermarket industry or a passion for automotives
• Excellent customer service and time management skills
• 1 to 2 years of retail Customer Relations and or Customer Service.
• Strong interpersonal skills with ability to build a team and work as a team.
• Ability to work well under pressure in a fast paced, ever changing high-volume environment
• Current, valid driver’s license

What do we offer? At Fountain Tire, you’ll have a great place to work:

• The opportunity to work with an excellent team and great customers
• Regular day shifts
• Great discounts for you and your family on tires, parts and mechanical services
• Health, Dental and Vision Benefits and RRSP Matching Program
• The opportunity to enter our management training program to become a store Manager/Partner