Customer Team Leader

Facility Plus is a family-owned and operated facility maintenance company serving North America from coast to coast. Since 1987, our team of licensed, bonded, and vetted technicians has been delivering industry-leading facility services to our commercial and retail clients, with our main focus on customer satisfaction. Facility Plus offers a near limitless menu of facility services that seeks to meet each business’s unique needs. Our values are centered around allowing our customers to focus on their core business, while Facility Plus ensures their facilities are clean, safe, and operating at their full potential. With our “Just Ask Us!” business model, Facility Plus provides clients with a one-stop shop – from floor to ceiling and everything in between. No job is too small! For further information, please visit: https://facilityplus.ca/our-company/. On behalf of Facility Plus, Essence is seeking a Customer Service Team Leader to service our commercial and retail customers across North America. This role involves leading a team focused on growing our footprint across Canada and the USA through exceptional customer service. MAIN RESPONSIBILITIES: ·Lead a team of National Customer Service Team Members. ·Maintain consistent, effective, and up-to-date office operations utilizing updates to technology. ·Vetting and growing our preferred partner network. ·Act as a liaison between customers and preferred partners. Requirements: ·Post-secondary education or a combination of experience and education. ·Minimum of 3 years of B2B customer service experience. Experience in the Facility Services and Building Maintenance Industry is preferred. ·Proven successful work history, leading a team in a fast-paced environment. ·Strong technical skills, working with Microsoft Office, CRM, and databases. This is a great fit for you if you have: ·Strong organizational and time-management skills with the ability to manage competing priorities. ·Excellent interpersonal skills, approachable, with a passion for providing exceptional customer service. ·Superior communication abilities that enable you to coordinate activities across multiple locations. Fluent in English (French or Spanish is an asset). ·Self-motivated, entrepreneurial spirit, comfortable in fast-paced environments. ·Business acumen with a growth-oriented mindset! Facility Plus offers a competitive salary, benefits, and professional development. It is a fast-paced, collaborative teamwork environment. Family-owned, Facility Plus is a supportive employer that appreciates hard work and dedication and recognizes its employees for their efforts. Facility Plus supports its community by generously giving back. Check out their YouTube channel, https://www.youtube.com/watch?v=qkx3sOTB_Gs, for an example of one of our initiatives!