Service Delivery Engineer

In a Nutshell… We have a great opportunity for a Service Delivery Engineer to join our team within Vistry Services, at our Coleshill office. As our Service Delivery Engineer, you will be responsible for providing a first-class level of customer service to all users, you will be a 2nd line escalation point for the service desk. A key element to the role is being visible within the business, provide onsite support to users irrespective of their location. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to the chase, what's in it for you… Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits…In return, what we would like from you… Behave in line with our company values - Integrity, Caring and Quality Good working knowledge of current development methodologies and how to implement them in a small team Ability to quickly understand requirements/design A working knowledge or a desire to learn and implement new technologies Ability to work on own initiative, prioritise and to strike the right balance between long term/projects and short term/support issues Excellent written / oral communication skills, ability to influence others at all levels Microsoft Windows 8 or newer Microsoft Office 2013 or newer Microsoft Active Directory user/group administration and group policy PC and peripheral hardware Networking fundamentals Excellent customer service skills Excellent interpersonal skills both face to face and over the phone Strong organisational and administration skills Team player Professional attitude Friendly, flexible and helpful attitude Willingness to share knowledge with others Ability to work under pressure Hold a full UK driving licence Requires travel to other business locations and supplier locations.Desirable - Microsoft Exchange Server 2013 and Office 365 administration Microsoft MCP Cisco CCENT/CCNA CompTIA A+/N+/Server+/Security+ Computing related academic qualificationMore about the Service Delivery Engineer role… Work with the department to provide services to all users: Delivery of new equipment (PC, printers, mobile devices) Deploy infrastructure (cabling, communications, etc.) Maintain users (account configuration, starters & leavers, support new users, mailboxes, etc) Commission, relocate and decommission sites (sales & build) Support and troubleshoot services and components: Provide 2nd line support on allocated tickets Update process and maintain documentation Participate in allocated projects; including (but not exclusive to): Scoping and requirements specification Research and evaluation Design and build Test, proof of concept and pilot Documentation Deployment and transition into service. Provide training to end users and other members of IT staff as required Adhere to the IT Security Strategy at all timesFinally, let's tell you a bit more about us… We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most. You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes, and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry. #LI-WS1