Net Zero MI Analyst

Hive is the UK's leading smart heating brand, holding over 50% market share of all smart thermostats sold in the UK. Now that the urgency to reach Net-Zero is greater than ever, Hive aspires to become a leader in Home Energy Management, providing a one-stop-shop solution for customers to control their thermostat, heat pump, EV charger and solar all from the Hive App. An Opportunity to play your part We need a Net Zero MI Analyst to collaborate with Senior Product Owners to leverage data and visualisations to pinpoint opportunities and customer needs for product development. The role is designed to ensure the successful implementation and tracking of product solutions, while promoting best practices in analytical tools and maintaining a reliable data source for stakeholders. Location: You can work at home/office; we have people working all over the UK but also a range of office locations. We have tailored our well-being & benefits package around our employees as follows: Competitive salary and bonus potential Employee Energy Allowance at 15% of the government price cap Pension scheme Company Funded Healthcare Plan 25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional days Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance Responsibilities Work closely with Senior Product Owners to utilise data and appropriate visualisations to identify opportunities, customer needs and use-cases for product development and improvement. Record the benefits and RoI for solutions that are implemented and track performance against practical and measurable KPIs (determined between Analyst and Snr Product Owner) for operational performance and customer contact volumes Display best-practice use of Power BI, Adobe Analytics, Amazon QuickSight, Salesforce Analytics and Excel. Candidate is not required to be an expert in all of the above upon joining, but should show some strong analytical competencies across some of these tools and an appetite to learn. Maintain a single source of truth for Data and MI across the New Business and Net-Zero Teams, providing live data views and allowing stakeholders to self-serve for their business needs Support Senior Product Owners in managing and prioritising bug fixes and resolutions. Continuously seek customer feedback, and champion action plans to resolve pain points to maintain a market leading NPS for Hive products Maintain a strong understanding of the wider market, including competitor activity, and how our solutions and performance compare What we need from you: Proficiency in using data and visualizations to identify opportunities, customer needs, and product development use-cases. Ability to record benefits and RoI, and track performance against KPIs for operational performance and customer contact volumes. Competency with Power BI, Adobe Analytics, Amazon QuickSight, Salesforce Analytics, and Excel, with a willingness to learn new tools. Maintain a single source of truth for data and MI, providing live data views for stakeholders to self-serve. Capabilities Continuously seek feedback and champion action plans to resolve pain points, maintaining a leading NPS for products. Excellent relationship-building skills with stakeholders, fostering an environment of diversity, transparency, and trust. We are proud to be recognised as a disability-confident employer. Our customers come from a variety of different backgrounds, and so do we. We hire great people from all walks of life, not just because it's the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone. We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women. Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst. From childcare to furry friends, we listened to our people and understood that they work best when they are comfortable and have a flexible working model that suits their individual needs