Company:
Resolute Digital, a Weber Shandwick Company
Location: Old Toronto
Closing Date: 04/12/2024
Salary: £125 - £150 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description
The ideal candidate is an established leader who has a proven record operationalizing large Agency Accounts, and driving excellence through the implementation of Client Operational best practices. This role is client facing, owning structure, scope, process and proactive finance management for a group of Accounts.This person is cool, calm and collected with a proactive, solution-oriented, strategic voice. The ideal candidate has the ability to confidently engage in tough conversations with internal team members, partners and clients, communicating a clear and concise POV that establishes Weber Shandwick as a trusted, strategic partner.You are responsible for the optimization of Account staff structure, scope review, establishing processes and workflows at the account level, and overseeing the financial health of each account. If the Account Lead is the Account “CEO”, you are the Account “COO”.RESPONSIBILITIESPrimary voice with clients, representing agency relative to financial management of the account (SOW development and approvals, scope revisions, client financial reporting). Partners closely with agency account and finance leadsProactive, big picture financial management to balance actuals with forecast to flag risks to account leads, including analysis of data to provide recommendations to reduce overservice or correct a chronic issueConnects the dots between procurement, brand and marketing clients, in alignment with agency priorities and scopeScope complex projects as required, recommending staff and hours required for the deliverablesDrive high level and long-range forecasting for staff hours, based on minimal informationGuide the account team on Vendor contracting, reviewing complex contracts as neededSupports cross-functional Agency teams on roles and responsibilities, process and templatesNew account set up in partnership with account lead, including recommended team structure, process, templates, staff & financial forecastingManagement/LeadershipSupports new-business opportunities with input on staff structure and financial scopingProvides a breadth of process and business skills as well as hands-on experienceAble to negotiate conflict, manage differences of opinion, and communicate effectivelyMentors and manages up to 2 project managers and / or client financial reporting managersResource ManagementResponsible for utilization metrics, leveraging real-time data vs forecast to project potential risksPartners with Resource Director and discipline leads to identify and manage resource needs for short and long term, monitoring impact on capacity and proactively managing riskPartners with agency account lead to manage team on-boarding processesQUALIFICATIONS8-10+ years of professional Client Operations experience in an agency setting, preferably in corporate communications, management consulting is a plus but not requiredStrong skills in scoping, pricing, financial management and timeline development for large, complex programsIdeal candidate should have familiarity with different types of programs and deliverables, such as strategic planning, creative ideation, video, social and editorial content, digital, event-based programs, and vendor managementProject Management background is an assetAbility to assess existing processes and identify opportunities to increase efficiencyExcellent written and verbal communication skillsStrong organizational and time management skillsProficient in collaboration tools such as Microsoft Products and SmartsheetsThe Weber Shandwick Collective recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits including:MedicalVisionRRSP (with employer match)Tuition ReimbursementJuice Money – $60 monthly reimbursement to be used towards purchases that nourish your health, mind, body, and soulBring Your Own Device (BYOD) – $50 monthly cell phone reimbursementMyDays – Flexible time offShort-Term DisabilityPaid Parental Leave PolicyWeber Shandwick is proud to be an Equal Opportunity/Affirmative Action employer. Weber Shandwick recruits qualified applicants without regard to race, colour, religion, gender, age, ethnic or national origin, physical or mental disability, sexual orientation, gender identity, marital status or citizenship status.#LI-SK1We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at [email protected] . This email address is not for general employment inquiries or vendors; rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.
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Resolute Digital, a Weber Shandwick Company
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