Flexis - Repair Network Leader H/F (CDI)

Location: Lyon, FR, 69802Position Type: ProfessionalFlexis is the new company in the green logistics sector, with the mission to create more sustainable societies and change the way we move goods through cities.Are you looking for a REAL challenge?Are you driven by a passion to solve mobility issues for a more sustainable world?Fast-paced and innovative environments inspire you?This job might be the right one for you!We are seeking a dealer-oriented and pragmatic Repair Network leader to set up and carry out a network of authorized workshops, to support aggressive growth on Services & Solutions and to ensure customer experience. As a member of the Services & Solutions Team, you will report to the Head of Services & Solutions and be a key contributor in the implementation of the services provided to our customers. Retail is core business and crucial for the success of the new company.Key responsibilities include but are not limited to:Define the support service agreement with Volvo Group and Renault Group for the retail activities of the new company.Define and sign the Service Level agreement with the selected repairing workshops.In collaboration with the aftermarket team and Sales and Marketing, define and roll out lean and disruptive retail processes and tools.Drive for best practices by continuous improvements performance within retail.Take part in projects to align or develop workshop processes, find synergies to improve customer satisfaction and cost efficiencies.Secure and support our Sales & Marketing and Services & Solutions departments to work proactively with workshop processes, retail plans and strive for a well-performing network. This includes consolidation and follow-up of several KPIs, audits, customer satisfaction initiatives and competence activities.What you bring:Proven track record in services, aftermarket or sales and retail.Previous experience in B2B business.Master's degree in business or engineering.Proven ability to manage projects.Innovative and proactive.Customer-oriented.Experience in deployment of change management and continuous improvements.Excellent communication and negotiation skills.Ability to work autonomously and as part of a team in a fast-paced environment.Fluent in English (written and spoken), ideally fluent in French.You’re a driven and results-oriented individual with a passion for customer satisfaction and service quality?You’d like the entrepreneurial challenge of setting up a new customer experience from a blank canvas?We want to hear from you!We want to become the primary provider of electrified urban logistics services through connected solutions and vehicles for our B2B partners and customers.To make this project come true, the Joint Venture Flexis has received initial funding and support from 3 major players of the commercial vehicle sector.We are a team of diverse peers looking to create a future company which will grow to 100+ collaborators over the next six months. We aim to make this project raise significant investments and reach rapidly a significant size with sales in excess of 2Bn. We are thinking big and fast. We will operate at the junction between electric vehicles and the digital world.Being part of the team will offer you a strong opportunity to work on a Joint Venture creation and bring your passion, experience, and startup mindset to move forward with a more sustainable environment.Job Category: Sales & ServicesOrganization: Group Strategic InitiativesEvery day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility, and connectivity.Our people are passionate about what they do; they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care, and mutual respect.If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations. #J-18808-Ljbffr