Quality and Compliance Manager

Jackson Hogg are proud to be exclusively supporting a specialist manufacturing and assembly business in the Ilminster area with a Quality and Compliance Manager position, reporting directly into the MD. Quality and Compliance Manager Responsibilities * Lead and manage all aspects of Quality and Compliance, ensuring adherence to the highest standards. * Oversee the maintenance, and continuous improvement of ISO9001 and ISO14001 management systems, conducting regular audits to ensure compliance with the latest standards. * Proactively address and resolve the quality-related issues on a day to day basis, ensuring swift and effective resolution. * Serve as the primary point of contact for correspondence with end customers and suppliers, both domestically and internationally, ensuring clear and professional communication. * Investigate and resolve customer queries and complaints, utilising root cause analysis and other methodologies to prevent recurrence. * Conduct regular audits of processes against the internal management system, providing comprehensive reports on findings and recommendations for improvement. * Champion the organisation’s commitment to continuous improvement by identifying opportunities for process optimisation and implementing best practices across all quality-related activities. Quality and Compliance Manager Requirements * Experience with process management, CRM and ERP systems * Previous experience in quality focused role * Experience with ISO9001 and ISO14001 * Proficient auditing and compliance experience. * Engineering background, ideally Manufacturing, specifically working in Quality and Compliance roles. * Excellent report writing skills, demonstrating clarity and consistency throughout. * Excellent communication and organisational skills, with the ability to efficiently meet deadlines. * Influential and customer focused, with a background in customer service. * Comfortable using Microsoft Office, specifically Word and Excel. * Desirable – Experience within product management. * Full Clean UK Driving Licence with ability to travel to group sites when required