Field User Support Specialist

Job Overview: We are seeking a highly motivated and skilled Field User Support Specialist with expertise in the Microsoft stack. The ideal candidate will provide on-site technical support to end-users, ensuring the smooth operation of their systems and applications. This role requires a proactive individual with strong problem-solving skills and the ability to work independently in a fast-paced environment. Key Responsibilities: * Provide on-site technical support to end-users, troubleshooting and resolving issues related to Microsoft software and systems, including Windows OS, Office 365, and other Microsoft applications. * Assist users with hardware and software installations, configurations, and upgrades, ensuring all devices are properly connected and operational. * Diagnose and resolve network connectivity issues, ensuring seamless access to corporate resources. * Provide training and guidance to end-users on best practices for using Microsoft software and tools. * Document support activities, issues, and resolutions in the helpdesk system. * Collaborate with the IT team to identify and implement improvements to the support process. Qualifications: * Proven experience in a technical support role, preferably in a field support capacity. * Strong proficiency with most common end user software, namely Microsoft technologies, including Windows OS, Office 365. * Experience with network troubleshooting, including TCP/IP, DNS, and VPN. * Excellent problem-solving skills and the ability to work independently. * Strong communication skills, with the ability to explain technical concepts to non-technical users. * Ability to manage time effectively and prioritize tasks in a fast-paced environment. * NATO SECRET security clearance - or available to do the accreditation process with us. Preferred Qualifications: * Experience with ITIL practices. * Experience supporting mobile devices and remote access solutions. You will need to be based in one of the following locations: * Bristol - United Kingdom * London - United Kingdom * Northwood - United Kingdom * Innsworth - United Kingdom