Business system analyst - stage

Get to know usDo you want to help us shape what the future of work will look like and how it will best embrace our life's aspirations? If this sounds like a journey you want to embark on, we may have the right role for you! PayFit is an intuitive cloud-based payroll and employee management solution designed specifically for SMBs. Since 2015, we have set ourselves a mission to simplify payroll for SMBs and enable employers and employees to grow together. We are a European company operating from 3 main countries (France, Spain, and the UK) where we are supporting over 10,000 clients.Creating a fulfilling work environment and culture is also a core mission at PayFit, and our day-to-day work philosophy is reflected in our four values:Care: We genuinely care for others whoever they are, whatever they think.Excellence: We aim to improve and achieve better results every day.Humility: Staying humble and exchanging transparent feedback helps us to grow and improve.Passion: We are the architects of PayFit's success.A key part of our culture, and essential for our success, is also improving the diversity of our teams and building an inclusive culture where you can be yourself at work.This is why our recruitment focuses on the skills you demonstrate, and not only on your academic background or previous professional experiences. At PayFit we understand that you can gain applicable skills through a variety of life experiences and we are interested in knowing them, too.Location: The position is based in Paris, France.About the role:Your future team: You will be a part of the Chief of staff team composed by Business Operations Analyst, Salesforce Admins and a Support team. Our mission is to translate business needs into technical solutions (mainly in Salesforce) that aim to deliver business value. We are closely working with diverse stakeholders from Sales, Customer Service, Marketing, Finance, Legal and Product departments.Our Salesforce: We are currently using Sales and Service clouds and have 650 active Salesforce users. All working in different departments for 3 different countries (France, Spain and UK). Salesforce is integrated with several tools to enhance our users usage and productivity such as Hubspot (Lead Generation), Zuora (Quote and Billing), Outreach (Phone call and Email or LinkedIn automations), Intercom (Chat for customers), PayFit app Back-Office…Your mission: Within the team, you will be the part of Salesforce support. Your main mission is to help our stakeholders understand our technical solutions and find a way to resolve potential bugs they have. You’ll be the first point of contact between our team and the internal stakeholders users who operate on Salesforce.You’ll be responsible for identifying the source of the problem and answering our internal stakeholders' questions and pains on the solutions we build & maintain.You’ll be in charge of resolving bugs and escalation when needed.You’ll be in charge of reporting an incident in case you notice an increased number of tickets on a specific topic or system failure.You’ll validate the access request to Salesforce for non-CS and Sales ICs and monitor the number of licenses we have.This role is for you if:You are an extremely positive person, you like challenges and you are a strong problem solver.You have excellent communication skills and you are able to translate technical information into non-technical terms.You like following processes but also writing them, making sure that a problem you’ve already faced in the past will not repeat in the future.You are an organised person, capable of prioritizing tasks based on their impact on the business.You have previous experience using Salesforce and know a basic setup.You have previous experience in technical support.You are comfortable with computer tools and discovering new ones does not scare you.You are fluent in English.Interview process:Interview with a recruiter - 30minBusiness case with the Hiring Manager OR a member of the TEAM - 60minInterview with members of the TEAM - 15minBackground Check (ISO27001 certification): identity and diploma will be checked after the offer.What we offer:Flexibility: We believe it is key to produce your best work and to be fulfilled. We therefore offer the possibility to work away from our office up to 2 days per week.Learning & Development: In PayFit we have a great learning platform where you can learn new skills every day with the support of our company.Health promotion: A Gym at our Paris office.Meals: A restaurant card with our partner Swile (9€ per workday).Transportation: 50% of public transportation card covered by PayFit.Work equipment: a MacBook as our standard working tool.Disability Inclusion: All of our positions are open to any person living with a disability. To guarantee equal treatment and opportunities, we will take, based on individual needs, appropriate measures to adapt the work conditions of PayFiters with disabilities, and if needed also during the recruitment process. Please let us know what you need and we will do our best to accommodate! #J-18808-Ljbffr