Head of Moving Light Department

The Role Summary To lead a team of technicians in the preparation, maintenance, and servicing of equipment within the department, ensuring the Company Values, Cultures and standards, safe working practices and good housekeeping are maintained throughout all areas and guaranteeing that customer requirements are fulfilled on schedule and to the standard expected. Key Duties and Responsibilities: Manage the team in the preparation and testing of equipment in line with the Company’s processes, standards, and procedures. Assess workloads and staff levels within the department to ensure deadlines are met. Manage the team ensuring that they are clear about expected performance and quality standards, and motivated to provide a consistent high level of service. Ensure staffing levels and skills available are adequate for current and forecasted department requirements and ensure daily staff counts are entered into dashboards. Co-ordinate and fulfil order requirements on InspHire database in an accurate and timely manner. Ensure that returned equipment is returned to the correct area, ensuring any missing or damaged items are reported to the returns department or account manager. Liaise with manufacturers regarding product information, firmware updates and component availability. Manage and maintain customer custom gobo stocks ensuring they are available upon request. Continue to develop established procedures for all equipment within your department. Check sub hired equipment upon receipt of and prior to return, ensuring items are complete and in the same condition as received from supplier. Attend and participate in regular warehouse meetings and report any relevant information back to the warehouse management team. Maintain the highest level of housekeeping, ensuring preparation areas are kept tidy and adequately stocked. Technical Skills Ensure all relevant equipment is tested and conforms to ISITEE, LOLER, PUWER and other required regulations and all legal inspections, certification and records are maintained where appropriate for equipment within your department as required prior to dispatch. Ensure the company’s quality standards are maintained at all times. Ensure manufacturer software versions are up to date on all products where appropriate. Plan the maintenance and repair of equipment, ensuring all stock is regularly serviced, repaired and available for rental. Asset Ensure assets are available and ready to rent as soon as practicably possible to meet deadlines. Ensure equipment is appropriately identified and company branding and item asset barcodes are present and in good order. Resolve issues in conjunction with account/project managers relating to shortages of equipment and consumables for forthcoming jobs. Training Lead and actively partake in the training and development of all your team ensuring they are enrolled in the appropriate training programs in conjunction with HR. Train other team members in the preparation of equipment in line with the Company’s established standards and development program Team Management Escalate department staff issues to the Operations Director / HR department as appropriate. Undertake interviews for potential new team members in conjunction with HR and Operations Director. Undertake annual performance reviews for your staff in conjunction with HR and within set time frame. Ensure that the Company’s policies, rules, procedures, and obligations are observed in carrying out the above duties. Health & Safety Ensure Company health and safety policies and procedures are adhered to at all times. Ensure any health and safety issues are reported to the Operations Director and Health & Safety and Workforce Development Director as soon as possible. Personal Competencies and Behaviours Ability to interact effectively at all levels, relating to others and working as a member of a team. Very strong attention to detail and accuracy. Deadline conscious-highly organised with the ability to prioritise and multi-task managing a challenging workload and meet strict deadlines. Willing and flexible approach, with the ability to work on own initiative. Excellent time management and planning skills, forward thinking and able to add value. Resilient and adaptable to change