General Manager

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.WHO WE AREWe love books and all things beautifulWe are Canada’s Cultural Department StoreBooks are our heart and soul, and Great Books are JUST the Beginning…We play by the following rules:We exist to add joy to our customers’ lives every time they interact with us and our productsOur job is to create joyful moments for our customersWe treat each other the way we’d treat a valued friendWe inspire each other to do our best workWe seek to ignite creativity and innovation every dayWe give back to the communities in which we operateAbout the RoleThe General Manager is accountable for every aspect of the store’s performance, ensuring all areas of the store are achieving key results. They are responsible for leading a team of employees to deliver an exceptional customer experience and for ensuring the store meets or exceeds its sales and profitability goals. They are responsible for creating an environment and store culture that promotes employee engagement, growth, and development.WHAT YOU’LL DO:FunctionalArticulate Indigo’s mission and strategy and communicate business goals to the store teamEnsure strategic priorities, sales goals, and profitability targets are met by identifying opportunities to improve sales and omni-customer experience, control expenses, and manage inventory and shrinkAct as an advocate for the customer by placing them at the forefront of all decision-making processes.Identify local market trends and competitors to anticipate customer needs and expectations. proactivelyEmbrace and champion technology that creates high-tech and high-touch solutions for Indigo’s customersLead regular Visual Merchandising Assessments (VMA) and review product flow, focusing on customer experience. Drive sales and profitability by allocating resources to support visual changeovers and initiatives.Continually assess staffing levels and lead recruiting and selection of new employeesOwn store scheduleOpen and close store and manage the sales floorEnsure health and safety of employees and customers is a top priority and that the store complies with all provincial health and safety policies and procedures.PeopleBuild strong teams by attracting and developing the best talentBring out the best in others; empower and constructively stretch talentGive authentic feedback on performance and potentialEnsure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goalsCollaborate with others to drive flexible and just-in-time solutions quickly and easilyShare technical knowledge with others and actively seek to learn from those more knowledgeable than yourselfHelp others see the impacts of their efforts and proactively engage others to get inputEncourage others to freely share their point of view and be open to feedbackAccountable for the overall engagement, productivity, turnover, and bench strength of the teamCulturalModel Indigo’s beliefs and convey a positive image in everything you doCelebrate the diversity of thought and have an open mindsetTake an active role in fostering a culture of continual learning, taking risks without the fear of making mistakesEmbrace, champion, and influence change through your team and/or the organizationQualificationsWHO YOU ARE:College degree preferred or equivalent job experience6+ years of management experience in specialty retail and/or multi-unit retail business environment; experience leading leadersAbility to be mobile on the sales floor for extended periods of timeAvailability to work a flexible schedule, including evenings, weekends, and holidaysAbility to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniquesBilingualism (French/English) is required for all positions in QuebecPay Band: $57,000 - $72,000Additional informationAt Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at [email protected] if you require an accommodation at any time during the recruitment process.WELCOME HOME