user support technician

Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience: 1 year to less than 2 yearsTasksRespond to users experiencing difficulties with computerConsult user guides, technical manuals and other documents to research and implement solutionsProvide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other technical support analystsSupervise other technical support workers in this groupProvide business systems, network and Internet support to users in response to identified difficultiesPerform Web-server backup and recovery operationsProvide customer serviceManage incidentsWork conditions and physical capabilitiesRepetitive tasksAttention to detailPersonal suitabilityAccurateEfficient interpersonal skillsInitiativeTeam playerHonestyOther benefitsFree parking availableSupport for newcomers and refugeesSupports newcomers and/or refugees with foreign credential recognitionProvides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees Support for youthsOffers on-the-job training tailored to youthProvides awareness training to employees to create a welcoming work environment for youthSupport for Indigenous peopleOffers mentorship, coaching and/or networking opportunities for Indigenous workers Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers Supports for visible minoritiesProvides diversity and cross-cultural training to create a welcoming work environment for members of visible minoritiesWork Term: PermanentWork Language: EnglishHours: 35 to 40 hours per week