Member Services Representative

Our client based in Silsden is looking to recruit a Member Services Representative on a full time, permanent basis. Examples of duties include, but are not exclusive to; • Communication and responding to Members including telephone, administration and online requests. • Accurately receipt, allocate and process all mail correspondence relating to new savings account enquiries and applications and the administration across Member Services Team. • Helping Members with new applications for opening savings accounts and supporting managing theirs finances through administration tasks. • Coordinating new applications once they have been authorised to proceed, including referencing, credit searches and identification checks. • Contribute to the team performance to be best–in-class and to exceed the expectation of internal and external customers and members. • Adhere to Society service levels across the operation. • Support vulnerable customers in a supportive and appropriate manner. • Ensure compliance with regulatory requirements, adhering to policy and standards. • Follow and comply with agreed organisational policies and procedures – Fraud, Money • Laundering, Data Protection, Information Security, Health & Safety, Complaints and Audit. • Undertake relevant ongoing training to develop knowledge and skills, to perform savings and mortgage administration tasks with accuracy and to the necessary standards. Essential: • Exceptional Communication skills, both verbal and written • Delivering excellent service to our members through telephone, email and mail • High level of attention to detail and accuracy to drive a 'right first time, every time' approach • Exceptional organisational skills • Proficiency in IT, including good knowledge of Microsoft, including Word and Excel • Ability to use initiative to find solutions to problems Desirable: • Previous experience of working in a telephony based financial institute or a strong capability to deliver great customer service • Knowledge of either Mortgage or Savings product. Hours of work - 35 hours per week, Monday – Friday, 7 hours per day, between the hours of 8am and 6pm (1-hour unpaid lunch) Salary - £22,000