Spa Locker Room Attendant (Full-Time) - Arizona Biltmore

About Us:
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

 

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

 

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

 

Location Description:

 

The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million  and has over 700 rooms, over 200,000 square feet in banquet space, and 8 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining).  

 

Arizona Biltmore is a by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits 

 

Want to learn more about Arizona Biltmore? , ,  

Overview:
Our beautiful Spa has a talented team delivering calming and unique experiences to our guests with cutting edge products and offerings inspired by the local culture and surroundings. The spa has 12 treatment rooms (indoor and outdoor), indoor and outdoor relaxation spaces, a cafe, contrast bathing (a hot tub and cold plunge pool), and one of the only freestanding outdoor Halotherapy rooms where guests can boost their immunity and cleanse their respiratory system. Want to learn more? Click .

 

As a Spa Locker Room Attendant, you would be responsible for providing courteous and efficient guest service from point of arrival through check out and maintaining the spa locker rooms. Specifically, this includes, but is not limited to, the following duties:

 

Provide courteous and efficient guest service from point of arrival through check out.

Greet guests, orientate them through the spa facility,  and provide personalized service.

Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms. Keep all areas of the locker room restrooms and lounge neat, clean and stocked with all amenities. 

Ensure proper cleanliness of locker room, lounge, steam room, prep room and restrooms

Ensure stocking of water and other beverages and set up and break down of beverage and fruit station.

Stock lockers with robes and slippers.

Responsible for all laundry such as towels, linens, robes istribute locker keys, sandals, robes, etc. in accordance to Spa Policies.

 

This is a full-time postiion, and you must have availability to work days, nights, weekends, and holidays. Shifts are typically 8-hours between the hours of 8am-7pm. 

Qualifications:
Prior spa or hospitality experience in an upscale environment

At least one (1) year customer service experience in spa or guest facing role

Luxury hotel / resort experience  

CPR Certified. preferred

Food Handler Card, preferred

Excellent communication skills

Ability to think and respond quickly to issues or guest needs

Ability to handle multiple tasks

Highly motivated

Detail oriented

Good interpersonal, organizational and professional skills

Flexible and adaptable

Bilingual in another language, preferred