Laboratory Service - Product Manager

Our Opening and Your Responsibilities We are seeking a skilled and experienced Service expert to join the Service Team of the Laboratory Division at our Global Operational Headquarter in Greifensee, Switzerland. The Laboratory Division Service Team is managing the current and innovative new services for measurement and analytical devices used primarily in the pharmaceutical and life science industry. We are coordinating the development, execution, and continuous improvement of all aspects of our comprehensive service portfolio for after-sales lifecycle management. In this role, your responsibilities include: Managing and overlooking the Service portfolio along the laboratory products’ lifecycle, from the initial service requirements phase to the decommissioning of a service Coaching and supporting the Service Teams in the multiple Strategic Business Units of the Laboratory Division in developing and implementing the service portfolio Ensuring the service readiness is fulfilled at product launches for both traditional onsite services and remote digital services Harmonizing the processes and delivery of the Laboratory Service portfolio in close collaboration with the local service managers across Mettler-Toledo’s global network of 40+ market organizations Ensuring that the service portfolios developed meet both customer and regulatory needs across a broad range of products in various industries What You Need to Succeed Following requirements are necessary for this role: You hold a bachelor’s degree in Engineering or Business Administration with a minimum of 3 years of work experience in managing service portfolios and/or product (hardware) portfolios You have a strong understanding of the laboratory equipment industry or a related sector Experience product development and/or hardware services is an advantage You have strong strategic thinking skills, project management skills, process optimization, and experience working collaboratively across various departments, multiple regions, and cultures in a global matrix organization Excellent oral and written English skills any additional language is a plus Our Offer to You We offer: Flexible working hours (depending on the role), a hybrid work model, and a wide portfolio of training opportunities A 40-hour work week with at least 25 vacation days per year, plus 4 to 7 additional days off between bank holidays Free parking and direct access to public transport Healthy lunches cooked onsite at our own METTLER TOLEDO restaurant, with special prices for employees  A range of additional attractive benefits, including employee discounts at select area businesses You can expect challenging, interesting, and varied tasks in an innovative and international environment, with the opportunity to network globally and achieve your career goals. Have we raised your interest? Then we look forward to receiving your complete application at our Job portal. Please note that we do not accept any application documents via e-mail, only applications submitted on our job platform due to our data protection guidelines. Furthermore, we do currently not accept applications from recruitment agencies for this role. If you have any question, please do not hesitate to contact our Talent Acquisition Team .