Collision Estimator

Job Description: The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience whilecreating estimates, coordinating repair needs for customers including all communication, informing and updating customers andinsurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documentsneeded repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’sexperience by ensuring they are working in alignment with all team members in achieving the repair facilities KPIs. Key Job Responsibilities ? Role and Requirements Ensure ASE is updated efficiently and accurately with pertinent details from every customer interaction Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that theyreceive excellent customer service  Ensure compliance with all insurance client requirements, processes and metrics  Ensure compliance with all Wow Operating Way’s regarding customer drop-offs, repair planning, customer communication,and delivery  Communicate all customer requests and needs to appropriate team members Provides positive energy when greeting customers in person and on the phone Understanding of all required Insurance programs and procedures Participate in daily “production walks” with the Management Team, as required Support all team members when required Participate in monthly Health & Safety and staff meeting (if required) Attend training, information sessions and workshops recommended by Store Manager  Maintain the Assured KPI’s by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT) Uphold Assured’s Core Values : Honesty, Integrity & Respect Consistently demonstrates actions and behaviors supporting our “10 Promise” Work Tools to be Utilized Scheduling Tool: Progi Calendar, Google Calendars  Management Information System: Summit, Repair Centre Rental Management: ARMS, Dial Basic Knowledge: Mitchell, Audatex Education and/or Experience Required ? Knowledge of Repairs and OE Guidelines  High School Diploma or equivalent  Awareness of where to look for answers  Basic Computer Skills  Compliance for DRP’s Minimum of 1-year experience  Must be willing to complete ICAR Training  Valid Driver’s License Required Skills/Abilities ? Awareness of where to look for answers  Basic Computer Skills  Compliance for DRP’s Minimum of 1-year experience  Must be willing to complete ICAR Training  Valid Driver’s License  Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job. #AAEST