IT Service Desk Manager - MSP

IT Service Desk Manager Hatfield / Hertfordshire Up to £55,000 + Excellent Prospects CV Screen is recruiting for an IT Service Desk Manager who will have previous experience within an MSP / IT Services businesses. The role is office based and located on the Hertfordshire / North London borders (near Hatfield). A salary of up to £55,000 is available based on experience. ROLE DETAILS Your role as an IT Service Desk Manager will see you manage a team of four within the network solutions team and also act as the escalation point for all client queries, ensuring that customer satisfaction is maintained at all times. The role will involve monitoring, responding to, and actively engaging with all aspects of client account management for their assigned clients. You will ideally have an IT MSP or IT Service Business background. COMPANY DETAILS: You will join a join a well-established MSP who were established over 20 years ago. The company have built their reputation on trust, quality and honesty and provide IT Support for a wide range of businesses. They have a team of nine, many of whom have been with the company for over ten years – they have a fantastic culture. REQUIRED SKILLS: You will have majority the following experience: -          You will have an IT MSP or IT service business background. -          Experience as an IT Service Desk Manager or IT Support Manager within an MSP / Managed Service Provider. -          An IT Support background which will include knowledge of Office 365, Azure and Exchange. -          Knowledge of Autotask, Connectwise or Halo would be desirable. -          You will be process driven whilst retaining a creative outlook towards solving client issues. -          It would be desirable to be ITIL certified. SALARY: Basic salary up to £55,000 Benefits include: -          25 days plus bank holidays -          Private Medical -          Company pension contributions -          Training and development opportunities LOCATION: Near Hatfield / Hertfordshire Commute from: Barnet | Finchley | Enfield | Potters Bar | Hatfield | Welwyn Garden City TO APPLY: Please send your CV to Skye McLellan at CV Screen in strict confidence or call Skye for more details. CV Screen is the Recruitment Agency managing this vacancy. ALTERNATE TITLES IT Service Manager | IT Support Manager | Helpdesk Manager CV Screen Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the Privacy Policy which can be found on the CV Screen website. (url removed)