2nd/3rd Line Support Engineer

2nd/3rd Line Support Engineer - Sittingbourne - Up to £40,000 Opportunity: Our trusted partner, a highly reputable cloud solutions provider is hiring a 2nd/3rd line support engineer who strives from a Microsoft background to join a large team. This role is a direct route into the more senior infrastructure team for my client. This is an opportunity where you will gain exposure to Networking, Server and Cloud related technologies assisting our clients technical issues. The client is seeking someone who has experience working in a 2nd to 3rd line position, work to be based in Sittingbourne on a hybrid basis. You will be a good communicator, technical proficient and be able to provide strategic guidance to clients with regard to technology and IT infrastructures and will enable major business process to change through enhancements to clients IT. You may also be called upon to provide guidance and technical expertise during design, selection, implementation, as well as technology selection. Responsibilities: Engaging with clients to determine their technology requirements Working with clients to deliver projects to a defined scope, quality, cost and timescale for outcome success. Clarifying client system specifications, understanding working practices and the nature of the customers’ business. Working at customer sites, liaising with staff at all levels within their organisation - good stakeholder management is therefore a pre-requisite. Developing new technologies and then implementing these. Presenting solutions in clear and consistent written or oral reports using Word, Excel and PowerPoint. Designing, testing, installing and monitoring systems during the Project phase Preparing documentation and presenting progress reports to customers following implementation. The candidate will be technical proficient in the following areas: Microsoft technologies, including Office 365 Cloud, Exchange Online and SQL; experience of designing and implementing MS Azure / AWS would be advantageous Azure AD, Intune, Power Apps is a nice to have Server Operating Systems, Active Directory, DNS, Group Policy Virtualization technologies including Hyper-V or VMware Network hardware including Routers, Firewall, Switches, Wi-Fi (Vendor Neutral) Storage including SAN, NAS, SCSI, iSCSI and Fibre Channel Mobile Device Management, Security products Backup and DR technologies with a strong understanding of BCP. Package: £30,000 - £40,000 Salary reviews, career progression, training and certifications. On Call Allowance Pension Holiday Training 2nd/3rd Line Support Engineer - Sittingbourne - Up to £40,000