SC Cleared Service Delivery Manager

We are recruiting for a SC Cleared Service Delivery Manager for a leading Defence & Space organisation based in Newport. Hybrid working will be considered, however you must be flexible when required on site. Overview of the role: The role of Service Delivery Manager (SDM) will encompass a wide range of tasks including but not limited to, providing a high level of service that meets all customer requirements and individual contractual obligations within budget constraints.  The SDM will be responsible for leading a new client relationship while also building and maintaining internal stakeholder relationships.  Responsibilities: The Service Delivery Manager role would suit an individual who is able to adapt to a fast-paced environment while maintaining high standards to support our customers.  The successful candidate will need to demonstrate good interpersonal and communication skills as they will have to work with a range of internal and external stakeholders. The correct person will have/be required to: Act as a primary customer contact and point of escalation Produce monthly, quarterly and annual reports for internal and external use Oversee and manage Service Levels (SLAs & KPIs) Work across multiple projects with changing priorities Undertake financial responsibility for allocated contracts Management of Incident/Problem/Change Management ProcessesEssential Skills Experienced Service Delivery Manager with a knowledge of ITIL Bachelor’s degree or equivalent experience Relationship management and interpersonal skills Communication, influencing and negotiating skills Experience of Managed Support Services Presentation and report writing skills Problem solving and decision makingThis is an umbrella contract, the role is Inside IR35