Manager - The Fund Company

Is this role right for you? In this role, you will: Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Direct the activities of the Department to ensure the achievement of quality service goals and objectives. This is accomplished by effectively responding to issues for internal/external clients relating to all Registered Investment Products, GICs, Scotia Mutual Funds and 3rd Party Mutual Funds. Monitor service and performance levels of the department and ensure implementation of effective improvements, as well as providing Senior Management with daily status on service targets. Effectively and efficiently manage the accurate execution of requests for BNS & SSI Dealer. Ensure the daily settlement of outstanding trades, report on and correct all rejected transactions and continually maintain an accurate Dealer database. Ensure effective utilization of the department's Human Resources by preparing and conducting staff Performance Appraisal Reports, as well as, ensuring that all personnel activities involving hiring, promotions, performance, transfers and salaries are performed in accordance with bank policy. Provide training, guidance and counsel to staff and conduct regular staff meetings to ensure open lines of communication are maintained. Identify opportunities for automation, process/system enhancements and participate in the development, design, testing and implementation by ensuring all legislative changes are appropriately covered. As well, direct or participate in special projects as assigned by the Senior Manager. Ensure processes are not interrupted when new or changed procedures, or interfacing systems are implemented by directing/assisting in the definition of the problem and act where necessary. Aid Clients, Branches, Call Centres, and other internal/external contacts via telephone or correspondence as they relate to interpretation of policies by providing guidance in the resolution of complex or unusual situations to ensure total satisfaction is attained. Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have: Degree in Finance or related field preferred – CSC would be an asset Knowledge of registered product procedures including Deposits, Mutual Fund Securities regulations, and Legislative regulations with respect to all tax-sheltered products. Prior experience leading a team Work Arrangement: This position is currently a Hybrid role. Please note that this is subject to change based on the needs of the business. Interested? At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That is why we work to grow and diversify talent and engage employees in a performance-oriented culture. What's in it for you? Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.