First impressions are everything, and our Reception team sets the tone for a fantastic stay. As a Receptionist, you will be the face of our hotel, ensuring every guest feels valued and cared for. You will be a font of knowledge, knowing every detail about the hotel and local area, making recommendations and solving problems before they arise. Your warm and vibrant personality will make every guest feel at home.
At Village Hotel Club, we're all about embracing individuality and having fun. Our hotels are designed to be lively and modern spaces where guests can work, eat, relax, play, and exercise. We're looking for someone who shares our passion for delivering exceptional service and creating unforgettable experiences.
As a Receptionist, you will be part of a dynamic team that is dedicated to providing outstanding service. You will be responsible for:
- Providing a warm and welcoming experience for our guests
- Ensuring every detail is taken care of, from check-in to check-out
- Being a font of knowledge about the hotel and local area
- Solving problems and exceeding guest expectations
- Working collaboratively with other departments to deliver exceptional service
We offer a range of benefits, including:
- Complimentary full leisure club membership for you and a family member or friend
- Employee discount on overnight stays at Village Hotels
- 50% discount on food and drink purchased on or off shift
- Exciting training platform with gamified learning
- Discounts and cashback offers on many High Street Brands
- A range of wellbeing and healthcare benefits
- Financial wellbeing support via Salary Finance
- Employee Assistance Programme
- Flexible working hours
- A fun, supportive, and inclusive work environment with loads of development opportunities
- Regular team events with our BIG People days
- Excellent reward and recognition incentive schemes
- Monthly wellbeing programme for all employees
- Anniversary rewards for key milestones of service
- Holiday purchase scheme
- Birthday day off
- Electric car salary sacrifice scheme
We're looking for someone with:
- A warm and vibrant personality
- A great memory to add that personal touch for returning guests
- Proactive problem-solving skills
- A passion for delivering exceptional guest experiences
- Strong communication skills
- Ability to work collaboratively with other departments
At Village Hotel Club, we're passionate about creating unforgettable experiences for our guests. If you share our passion for delivering exceptional service and creating memorable moments, we'd love to hear from you.