Bilingual Customer Service Agent (English and French)

Job Description Our client is currently seeking a Customer service Agent to join their team on a contract. This role is located in Mississauga, and you are required to work on site. Hours of work are Monday-Friday between 8:30am-4:30pm. As a Customer Service agent , you will be responsible to responding to customer inquiries in English/French via telephone and email, inputting handwritten tickets into the system, handling payment processing, and providing administrative assistance. Responsibilities: Address customer inquiries in English/French via telephone and email concerning parking enforcement services and programs Handle and resolve service requests received via phone Conduct research and draft written correspondence in English/French regarding parking enforcement matters received by email, mail, or Council offices. Input and scan handwritten parking tickets within specified deadlines Process payments by cheque or debit/credit card in adherence to policies and procedures Compile the department’s payments for the daily deposit, ensuring the accuracy of all deposited amounts Engage in essential administrative cross-training and business continuity practices to uphold Office Services Unit policies, procedures, and services Requirements: College diploma or university degree with 2-5 years of relevant experience or equivalent combination of related experience and education is required Proficiency in both oral and written French language skills is required. Excellent typing skills and attention to detail Proficient in using data entry software, databases, and MS Office (especially Excel) Strong organizational and time management skills 2-5 years of exceptional customer service and communication skills essential for resolving issues and educating the public Proficiency in using automated cash processing machinery (Point of Sale) is required Typing speed of 60 words per minute with 95% accuracy is required. Apply now for this great opportunity!