Senior Auto Claims Representative

Job Description What can you expect in this role? Provide prompt, courteous, accurate and fair claims service to all customers, internal and external  Manage complex and/or commercial auto claims  Fully explain the claim process to all customers in a way they’ll easily understand  Interpret and apply policy wordings to determine appropriate coverage under a customer’s policy  Ensure all claims are promptly and fully investigated, collaborating with fraud investigators when necessary  Work with the customer, broker, and preferred vendors to determine the best way to resolve the claim Maintain detailed file records by entering pertinent data into the appropriate systems Process claims payments within your authority level - Initiate salvage and subrogation procedures on assigned claims  Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies  Achieve and maintain a file disposition rate of 100% on a monthly basis    What do you bring to the role?  Whether you’re dealing with customers or co-workers, you’re always professional, friendly and courteous. Preferably, you have a University degree in any discipline or a college diploma or the CIP designation Minimum of 3 years experience handling automobile physical damage claims of moderately complex to complex in nature  Advanced knowledge of claims processes and procedures, including experience in both tort and DCPD provinces  You excel under and are comfortable with change  A demonstrated ability to work efficiently in a high volume, fast-paced environment Strong analytical and decision making skills, detail-oriented and highly organized  A high proficiency with Windows based programs with excellent keyboarding skills  You are team oriented - you value collegiality and accomplishing goals together  You’re an excellent communicator (written and verbal) and an even better listener  An active license in the provinces of New Brunswick and Prince Edward Island (or the ability to obtain) is an asset  Bilingualism (French & English) is considered an asset    About Us Interested in this role, but don’t meet every requirement?  We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.  What’s in it for you? Hybrid work schedule for most roles Company share ownership program Pension and savings programs, with company-matched RRSP contributions Paid volunteer days and company matching on charitable donations Educational resources, tuition assistance, and paid time off to study for exams Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents  Wellness and recognition programs  Discounts on products and services Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.? In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance. Go ahead and expect a lot — you deserve it. Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting . Background checks This role requires successful clearance of background checks (including criminal checks and leadership references).