Customer Advocate I

JOB FUNCTIONS: Job functions include but are not limited to the following. Order Input into system using the key parameters as defined by the procedures. Tactical use of local ERP system (AS 400 / Globetek) including but not limited to: Graphic Requests, Pricing Requests, Production orders, Release Management, Forecasting models, Inventory report, or other customer related reporting, SharePoint and order management tools to meet customer needs. Communicate with customers, sales, and production to provide timely follow-up of order status etc. Demonstrated positive behaviors in the following competencies. Customer focus, Composure, Action oriented, Team oriented, Effective communication skills, Responsiveness (Internal and External customers) and learning agility. Interface with internal customers such as graphics and production to ensure all requirements are adequate to process the order. Accountable for accurate pricing of orders and shipments Resolve Quality and Working Capital issues (Aged Inventory etc.) Act as inside coordinator for Account Managers to allow management, sales, and production to better understand the service levels provided to our customers. Demonstrated team/project leadership on short term projects. Ability to solve conflict and find resolutions. Act as a backup for CCR’s on vacation Provide reporting to customers on order status and inventories. Effective use of VMI (Vendor Management Inventory) processes utilizing CPFR tool or other inventory management tools Ability to communicate with Graphic Packaging International Canada, ULC personnel with the intent of meeting and exceeding the customer’s needs. Progressively more involved with decision making in order fulfillment processes while operating under less supervision. Project management for our external customers (develops new business with existing customers) Shares an obligation to protect and strengthen Graphic Packaging International Canada, ULC’s reputation and relationships with customers, employees, suppliers, competitors, investors, and governmental agencies. Acts in accordance with our core values: Integrity, Respect, Accountability, Relationships, and Teamwork Other duties as assigned. EDUCATION / KNOWLEDGE: Solid knowledge of customer account management Positive and progressive order fulfillment experience Demonstrated understanding of/ability to manage the impact of order fulfillment on cash flow. Experience manufacturing, preferably in a converting facility is preferred. Fluently Bilingual (French and English) will be considered an asset. Computer Skills: SAP, AS400, Microsoft Office, and database/scheduling programs Ability to work under pressure and multitask in a fast-paced environment. Excellent verbal and written communication skills Excellent telephone and email etiquette Excellent problem-solving skills High degree of organization and attention to detail Successful management and prioritization skills Able to work independently and within a team environment. SCHEDULE DEMANDS: General schedule is an 8-hour M-F assignment. On call scheduling, logistics, and materials resource outside normal work hours.