Customer Onboarding Coordinator, 60-100%, DE & FR

One reason for our growth is the friendly support we provide to customers. For new customers, the onboarding and their first experiences are crucial. We're looking for a positive and organised person who loves to coordinate and accompany the onboarding process. Ready to bring your enthusiasm and project management skills into a friendly and innovative environment? We’d love to hear from you! Tasks You will be the welcoming face (or voice) for new customers, guiding them through their transition to Denteo. You’ll organise data migration, set up training, and coordinate the onboarding process with internal teams and external parties to ensure a smooth start. As the main point of contact during the first few weeks, you will be there to answer any questions new customers might have, whether it’s about switching software providers or getting started with Denteo. You will keep an eye on the progress of every customers’ account setup, ensuring they are ready for their start with Denteo. When needed, you’ll provide simple, clear guidance on next steps, like configuring account settings. We’re always looking to improve, and you’ll play a key role in that. By gathering feedback and observing how things are going, you’ll help us find ways to make the onboarding experience even better for future customers. Requirements Highly organized, even when juggling multiple tasks at once. Following up to make sure everything stays on track is something you genuinely enjoy. Able to explain things clearly, whether in writing or in conversation, making technical details easy to understand. Fluent in German and can comfortably communicate in French and English, helping you connect with a our customers from Romandy. Experienced in working across different teams, whether it’s sales, support, operations, or development. You know how to bring people together to get things done. Comfortable with modern tools and excited to explore new technologies, like AI-driven tools, to make work more efficient. We welcome diverse backgrounds and experiences. While there’s no need for specific job titles or educational qualifications, this role could be a great fit if you’ve worked in areas like executive assistance, operations, project management, or similar, and have experience in a startup or the SaaS industry. Benefits Experience in a growing startup, expanding abroad Purposeful work, supporting doctors and patients An honest and warm environment A life circumstances-friendly place to work (family, hobbies, health…) 40 hours work week Flexible hours and partial remote work Transparent and competitive salaries 5 weeks of holidays A week-long retreat every year Yearly visit of a dental hygienist at the office Possibility for further education #J-18808-Ljbffr