Demand Planner

De Havilland Aircraft of Canada Ltd. (‘DHC’) is a proudly Canadian aerospace company currently transitioning its corporate headquarters to Calgary, AB. DHC is undertaking a consolidation of its underlying subsidiary companies under a single brand currently offering engineering, aftermarket, new aircraft manufacturing, modifications, parts manufacturing, and flight training. DHC currently has approximately 1,200 employees based in BC, AB and ON as well as in markets and distribution hubs world-wide. Our strong entrepreneurial spirit, together with a culture of empowerment, quality and innovation create opportunities to grow and succeed in an organization with a proud heritage and bright future.

Position Profile

We are looking for a Demand Planner to join our team in Calgary, AB or Victoria, BC. The purpose of this role is to increase our ability to service our aftermarket demand and grow our capabilities in the Victoria manufacturing facility. This position will be responsible for accepting orders from our internal customers, creating demand with our facility, and providing communication to our customers on delivery dates and schedule changes.

Position Summary

• Act as the primary point of contact between the Victoria manufacturing facility and our internal customers in Calgary and Toronto who support Aftermarket demand and MRO requirements
• Manage customer quotes, sales order, returns, repairs, and administration of contractual arrangements
• Respond promptly to customer questions, requests, and direct actions to the supply chain team as required
• Be accountable for managing the ongoing and assured supply of aircraft parts and services in line with De Havilland Canada’s requirements

Duties & Responsibilities

• Manage internal customer RFQs by coordinating necessary activities within Supply Chain. Review RFQ validity and check part parameters including price groups and respond back to the customer with part availability, price, and lead time
• Accurate entry, review and management of customer orders including PO changes and customer schedule changes. Proactively communicate customer order status updates
• Monitor email communications, handle direct phone calls, and participate in conference calls with customers
• Make sure that data is actively managed within the ERP system so that reporting of KPIs is accurate and up to date. Includes monitoring and revising quotes, sales orders, RMAs, customer complaints
• Work with Customer Quality and Quality Engineering to conduct root cause corrective action investigation and execution, to continually improve customer quality performance
• Identify current or pending obsolete / out of production part issues and develop and execute strategies to mitigate
• Support new programs and special projects in supply chain
• Engage fully with metric-based performance management system
• Work closely with Manufacturing and MRO leaders to ensure delivery schedules of critical items are on track

Education & Experience

• 2-5 years of experience in Customer Service, Planning, Purchasing or Sales environment
• Experience in the Aerospace sector is an asset
• Experience in a manufacturing environment is an asset
• Strong with ERP/MRP systems and MS Office

Skills

• Familiarity with manufacturing operations in multiple industries and commodities
• Experience in LEAN environments
• Strong communication skills and ability to influence others
• Excellent Written and verbal communication skills
• Ability to work with all levels of the organization

At De Havilland Aircraft of Canada (DHC), we are committed to protecting our people, customers, shareholders and the public through Health & Safety Excellence.

As such, it is an expectation that all employees maintain strict adherence to Health & Safety Policies and to perform key physical tasks of the position described in the job description and interview process. This may include but is not limited to the ability to work in a variety of environmental conditions including temperature extremes, confined spaces, working at heights and with or around chemicals.

Employees are expected to adhere to the use of personal protective equipment (PPE) when at work which must include but is not limited to the ability to maintain a positive fit test when mask use is required.

At De Havilland Canada, we aim to be inclusive and diverse and provide equal opportunity for employment. All qualified applicants, regardless of gender, age, race, religion, sexual orientation, and disability, are encouraged to apply. De Havilland will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative. Information relating to the need for accommodation and accommodation measures will be addressed confidentially.

Any offer of employment is conditional on the completion of positive and satisfactory background checks, which may include, proof that you are legally entitled to work in Canada, professional references, verification of employment history, verification of educational background and criminal background checks.