Customer Support Executive

Generate sales and foster continuous sales activity. * Represent the company positively and build lasting customer relationships. * Strive to meet or exceed customer expectations consistently. 1. Sales & Account Management: * Retain and expand the customer base by establishing trusted relationships. * Ensure timely and successful delivery aligned with customer needs. * Prepare monthly reports detailing account status, including sales results, forecasts, and margins. * Address high-priority requests or escalate issues when necessary. * Handle incoming sales calls as directed. * Process Sales Orders efficiently. * Issue accurate product specifications to Purchasing and Warehouse teams to ensure correct procurement and dispatch. * Collaborate with external sales staff to follow up on enquiries and quotations. * Generate Sales Order acknowledgements and initiate upselling opportunities within the Staytite product range. 2. General Duties: * Undertake any reasonable tasks as requested by Management. * Provide cover and support for other sales areas when required. * Step in for Sales Development Executive staff during their absence if required. * Assist in the operation of internal administration systems. Key Attributes: * Proven experience as an Account Manager, Customer Support, or in a similar role. * Solid proficiency with CRM software and IT packages. * Excellent listening, negotiation, and presentation skills. * Strong verbal and written communication abilities. * Good analytical skills. * Knowledge of Fixings and Fasteners is an advantage