Are you ready to join a dynamic scale-up that's revolutionizing how global brands and agencies digitalize their operations? We are looking for a passionate Customer Success Manager who thrives on building strong client relationships and maximizing the use of innovative tools. If this sounds like you, then Mediatool is the place to make a significant impact!
Your Role:
As our next Customer Success Manager, you will be a vital part of our team, responsible for:
- Setting up new customer accounts and leading onboardings.
- Proactively engaging with customers to minimize churn.
- Developing strategies to enhance customer engagement and upsell effectively.
- Providing stellar customer support and enhancing our Help Center.
- Relaying customer feedback to our Development team and nurturing ongoing customer relationships.
? Who You Are:
- You have at least 2 years of experience in Customer Success, Relationship Management, or as a Service Manager within the tech industry, preferably in a SaaS company.
- You have a proven track record of building strong relationships with customers, particularly at the executive level.
- You have exceptional project and change management skills, with keen attention to detail.
- You are a team player, comfortable working with teams across various time zones
Our Offer:
- A competitive salary and a key role in our dynamic Sales, Marketing, and Customer Success (SMaCS) team.
- Opportunities to grow quickly in a fast-paced start-up, both locally and globally.
- An international working environment.
- A company culture that encourages proactivity, shared goals, and teamwork.
Mediatool is a rapidly growing Software as a Service (SaaS) company helping local and global brands manage their media more effectively. Our clients include major names like Kellogg's, Estée Lauder, and H&M, who trust our platform for their marketing planning and performance management.
Apply now! Let’s connect and explore how you can contribute to our team. We're reviewing applications on a rolling basis, so don't hesitate to reach out.