SENIOR NETWORK ANALYST (HYBRID)

WHO WE ARE
When it comes to health, we’re always looking for waysto push for better. It’s why we were founded in the first place. In 1957, ourfounder, pharmacist William Wilkinson, witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughter’s prescription. Heknew there had to be a better way. So, he introduced North America’s firstprepaid drug plan, and GreenShield was born as a not-for-profit with a missionto support better health for all Canadians.

We aren’t just a health and benefits company. We’rethe only not-for-profit social enterprise that brings worlds of coverage andcare together, all in one place.
We’re noble challengers, purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.

Our mission is to create better health for allCanadians, and we know that starts with our employees. 

THEROLE IN A NUTSHELL

As a large custom-development shop, GreenShield believes in integrating IT into all aspects of our business. Our IT team is highly engaged and committed to supporting the growth of the organization by leveraging and integrating advancements in technologies to support the execution of GreenShield’s strategic plan. Our approach is rooted in strategic partnerships, so being a part of the IT team offers a variety of rewarding challenges for today’s solution-driven professionals. We have big plans, and we need talented go-getters to get us there.

Reporting to the Manager, Network Operations the Senior Network Analyst plays a lead role in the Network Administration team responsible for support of the GreenShield network including switching, routing, firewall, IPS, and telephony infrastructure.

• Support the delivery of IT services to meet service level agreements (SLA) for internal and external customers.
• Lead and/or Assist in the planning, design, implementation and operation of complex network infrastructure systems that include the following services:
• Enterprise networking environments including Data Centre, Campus and Cloud networks
• Campus Wired & Wireless environments
• Policy management and control platforms for wired, wireless and VPN
• Network-based security appliances such as firewalls & intrusion prevention system (IPS)
• Network Services Automation
• Lead and/or Assist in the planning, design, implementation and operation of complex network infrastructure systems that include the following services:
• Customer Engagement - IP telephony & Contact Center services
• Room-based video collaboration endpoints and video interoperability systems
• Monitor network performance and capacity in the areas of response, throughput, availability, and capacity.
• Leads change, incident, and problem management tasks with production network team.
• Knowledge management input, development of support runbooks and transition to operational process.
• Conduct performance monitoring and baseline analysis, with a keen focus on improving service robustness, resilience, and stability.
• Participate in maintenance and testing of disaster recovery plans, processes, and procedures necessary to recover services in the event of a disaster.
• Responsible to comply with corporate IT and Security policies.
• Manage vendor relationships for maintenance and support of existing systems. Also, leverage these relationships to explore new technologies.
• Collaborate closely with other IT and business teams in the development and implemention of new solutions following the GreenShield project delivery processes.
• Provide mentorship within the Team as a Senior technical resource.
• Provide 24x7 on-call support on a rotating basis.
• The ability to work occasional early or late shifts to support changes.
• Occasional travel will be required.

WHO WE ARE
When it comes to health, we’re always looking for waysto push for better. It’s why we were founded in the first place. In 1957, ourfounder, pharmacist William Wilkinson, witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughter’s prescription. Heknew there had to be a better way. So, he introduced North America’s firstprepaid drug plan, and GreenShield was born as a not-for-profit with a missionto support better health for all Canadians.

We aren’t just a health and benefits company. We’rethe only not-for-profit social enterprise that brings worlds of coverage andcare together, all in one place.
We’re noble challengers, purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.

Our mission is to create better health for allCanadians, and we know that starts with our employees. 

THEROLE IN A NUTSHELL

As a large custom-development shop, GreenShield believes in integrating IT into all aspects of our business. Our IT team is highly engaged and committed to supporting the growth of the organization by leveraging and integrating advancements in technologies to support the execution of GreenShield’s strategic plan. Our approach is rooted in strategic partnerships, so being a part of the IT team offers a variety of rewarding challenges for today’s solution-driven professionals. We have big plans, and we need talented go-getters to get us there.

Reporting to the Manager, Network Operations the Senior Network Analyst plays a lead role in the Network Administration team responsible for support of the GreenShield network including switching, routing, firewall, IPS, and telephony infrastructure.

• Support the delivery of IT services to meet service level agreements (SLA) for internal and external customers.
• Lead and/or Assist in the planning, design, implementation and operation of complex network infrastructure systems that include the following services:
• Enterprise networking environments including Data Centre, Campus and Cloud networks
• Campus Wired & Wireless environments
• Policy management and control platforms for wired, wireless and VPN
• Network-based security appliances such as firewalls & intrusion prevention system (IPS)
• Network Services Automation
• Lead and/or Assist in the planning, design, implementation and operation of complex network infrastructure systems that include the following services:
• Customer Engagement - IP telephony & Contact Center services
• Room-based video collaboration endpoints and video interoperability systems
• Monitor network performance and capacity in the areas of response, throughput, availability, and capacity.
• Leads change, incident, and problem management tasks with production network team.
• Knowledge management input, development of support runbooks and transition to operational process.
• Conduct performance monitoring and baseline analysis, with a keen focus on improving service robustness, resilience, and stability.
• Participate in maintenance and testing of disaster recovery plans, processes, and procedures necessary to recover services in the event of a disaster.
• Responsible to comply with corporate IT and Security policies.
• Manage vendor relationships for maintenance and support of existing systems. Also, leverage these relationships to explore new technologies.
• Collaborate closely with other IT and business teams in the development and implemention of new solutions following the GreenShield project delivery processes.
• Provide mentorship within the Team as a Senior technical resource.
• Provide 24x7 on-call support on a rotating basis.
• The ability to work occasional early or late shifts to support changes.
• Occasional travel will be required.

•  A university degree or college diploma in Computer Science or a related discipline.
• Minimum of 10 years’ experience with network support in Enterprise class IT environments.
  • Experience with the following is required:
    o TCP/IP, DNS and web-based technologies
    o Datacenter (Cisco Nexus)
    o LAN (Cisco/Meraki)
    o Routing (OSPF, BGP)
    o SD-WAN (Aruba/SilverPeak)
    o Wireless network (Cisco/Meraki)
    o Network Analysis Tools (Viavi/PRTG)
    o Zero Trust Network Architecture
    o Cloud Networks: Azure, GCP, AWS
  • Experience with the following will be an asset:
    o Firewall (CheckPoint), IPS (Cisco Firewpower)
    o Video Conference
    o Telephony (Avaya including Avaya Aura Contact Center, Nuance IVR)
    o Contact Center applications (Verint WFO and EM)
    o Experience supporting Intel servers, AIX servers, and Pure Storage are a definite asset.
• Clear and effective written and oral communication skills with the ability to communicate to all levels of internal and external customers.
• Excellent planning, organizing, and time management skills with strong attention to detail.
• Possess strong analytical skills and the ability to creatively develop solutions to problems.
• Must be a team player with the ability to work independently in a rapidly changing environment.

Applications will be received until 7 p.m. EST, 14th February, 2023.

THE CULTURE
We believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyone's voice is heard andvalued. Because that’s what it takesto create better health for all. We dare to challenge the status quo. And we’redriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. That’s why we provide aplace where you can be inspired, challenged, and rewarded. 

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger, smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isn’t just about personalachievements, it's about making adifference together.

Here’s to Better Health for All!

AFEW MORE DETAILS
Proficiency in English is requiredfor this position. As part of this role, you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition, we aim to ensure that our employees can excel in their roles,collaborate, and communicate effectively, and contribute to the success of ourorganization. 

GS supports diversity, equity andinclusion in our teams and communities, and we value the unique contributionsmade by all. Even if your experience doesn’t align perfectly to everyrequirement, we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through [email protected]. Information received relating toaccommodation will be addressed confidentially. 

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions, future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).