Company:
Commsoft Technologies - Fidelio
Location: Montréal
Closing Date: 04/08/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
ERP Support AnalystAre you passionate about technology and business processes? Would you like to be part of a growing company that cares about the well-being and fulfillment of its employees? The position of ERP Support Analyst is perfect for you! Our missionAt Fidelio, we help small and medium-sized businesses grow and become more competitive. How do we do this? By helping them optimize their business processes with our integrated management system. Well-established in Quebec for over 20 years, we're now expanding rapidly into the Ontario market.What we'd like to offer you :
Flexible schedules with the possibility of finishing at noon on Fridays
Remote work
Competitive compensation
Ongoing training and mentoring
Insurance and a group RRSP
Monthly social activities!
Your future responsibilities :
Continuously develop and update knowledge of the range of solutions offered;
Handle front-line service requests from customer-users (by telephone or e-mail);
Analyzes the nature of the request, qualifies it, diagnoses the problems raised using a problem-solving and active listening approach;
Documents and updates all data relating to interactions with the user and other resources involved, in accordance with established procedures;
Reproduces technical problems experienced by users, where appropriate;
Communicates with internal specialists to find optimal solutions to problems raised, and consults all available tools to identify and implement solutions;
Informs, advises and instructs customers to solve first-level problems;
Refers problems that cannot be resolved immediately to the appropriate departments;
Participates in problem documentation, knowledge transfer and other procedural and methodological documents;
Participates in the identification and implementation of new work methods to improve efficiency and customer experience.
What we're looking for :
A degree specialized in information technology or a field relevant to the role, or a combination of training and experience relevant to the role;
One (1) to two (2) years' experience in providing technical support to users, or as a user of integrated management software in a company (ERP system);
SQL knowledge;
Ability to communicate well and explain needs and appropriate technical solutions to our customers;
Autonomy, team spirit and sense of responsibility;
Knowledge of SME reality;
Patience, self-control and empathy;
Proficiency in MS Office suite;
Ability to work on several projects simultaneously, sometimes to tight deadlines;
Exceptional and positive internal/external customer approach, focused on coaching and problem-solving;
Excellent oral and written communication skills in French and English.
Do you have the profile we're looking for? It's time to apply!
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Commsoft Technologies - Fidelio