Store Manager

At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.LensCrafters is the largest optical retailer in North America with 1,000+ stores and as part of an eyewear industry leader, Luxottica, our higher standard of quality has made LensCrafters a leader in vision care for over 35 years.GENERAL FUNCTIONThe overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.MAJOR DUTIES & RESPONSIBILITIESConveys a commitment to providing unsurpassed Customer Service through ensuring the LensCrafters' staff performs the Sales and Service Process steps.Demonstrates the Diamond Service Principals and Service Vision with all customers and patients.Provides on-the-job training and guidance to team members making use of Company provided programs.Analyzes store financial data and makes recommendations regarding steps which can be implemented on the retail side of the business to improve profitability.Strives to achieve 'Far Exceeds Expectations' on all targets set in the following areas:NPS – Net Promoter Score% Sales to PlanCustomer CountStore Operating Profitability% Saturation of TrainingKey Performance Indicators, to include exam growth and retentionRecruits and selects high caliber staff.Forecasts staffing needs through the use of the labor scheduling model.Performs administrative duties to include payroll, inventory management, technical application and understanding.Delivers the key performance indicators by inspiring associates to provide the customer experience that exceed their expectations notes through NPS portal.Leads Doctor of Optometry business partnership and co-planning.Adheres to Company policies and procedures regarding frame recovery and acknowledging receipt of physical inventory.Executes to guidelines LC Inventory Management System and Order tracker as a part of global POS.Ensures all Company approved safety programs are implemented and maintained consistently per standards.Conducts monthly safety inspections of store premises using self-inspection checklist. Reports all contacts by Local, State, Federal regulatory agencies to the CSC Legal or Quality Assurance Department within 14 hours of contact. Follow-up in writing.Maximize Optometric partnerships through participation and involvement in the following: Coverage, Walk-in Availability, In-house Prescriptions, Doctor Detailing, Co-op Relationships.Maintains safe AND FUN working environment for all associates/customers.Takes pride in the store appearance and will execute visual directive to achieve a consistent company message.BASIC QUALIFICATIONSHigh School graduate or equivalent4+ years management/supervisory experienceComprehensive knowledge from operations, processes and business implicationsStrong influencing and negotiating skillsTeam building and management skillsKnowledge of current optical theory and merchandiseStrong communicator and listenerStrong basic math skills (addition, subtraction, multiplication, division)Sales skillsFamiliarity with cash register, computers and calculatorsAbility to manage time under aggressive deadlinesPREFERRED QUALIFICATIONSCollege degree or equivalentState licensure (if applicable) and/or ABO Certification in non-licensed statesLensCrafters Final Inspector CertificationLensCrafters Quality, Fitting and Adjusting ProgramPrevious experience in customer service and retailKnowledge of current store merchandiseHigh level of business acumen to include detailed knowledge of LC Dashboard #J-18808-Ljbffr