Telecom Service Co-ordinator

Job Title: Telecom Service Co-Ordinator Salary: Up to £30,0000   Location: Hemel Hempstead   Contract: Permanent, Full Time Hours: Monday to Friday | 8:30am to 5:00pm   An excellent opportunity to join a small business in the telecoms industry. The successful candidate will have previously worked in Telecoms, an excellent communicator and works well in a fast paced environment.     SKILLS AND EXPERIENCE REQUIRED ·Excellent customer / client relationship skills ·Experience working within the Telcoms industry. ·Confident telephone manner and excellent communication skills. ·Ability to work well in a team environment. ·Competent with MS Packages. ·Good education background - English & Maths Grade C or above ·Willingness to learn and a can-do attitude RESPONSIBILITIES: ·Process customer orders for new services and any upgrades. ·Verify customer order details and ensure accuracy. ·Build and maintain relationships with customers, updating them about their orders. ·Resolve any customer queries and troubleshoot any issues. ·Liaise with internal teams to resolve customer issues. ·Maintain customer records, updating order details and status updates. ·Provide exceptional customer service and support. ADDITIONAL INFORMATION ·Free parking onsite ·Retail discounts ·Social events and team lunches ·Private GP appointments ·Hybrid working available after probation Thank you for your interest in this vacancy, which is being advertised by Smart10 Recruitment Group, who are acting as an employment agency / business. Your application will be considered in competition with others, and we will contact you within 3 working days if you have been shortlisted. Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visit our website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data