User Engagement Executive

USER ENGAGEMENT EXECUTIVE Client-facing sales support role Join Our Journey Towards 40 Years of Success with Mark Allen! As we approach four decades of excellence, Mark Allen invites you to be part of a legacy built on passion, creativity, and fairness, committed to nurturing our people and our brands. With 550 talented individuals across 7 offices, we’re recruiting a User Engagement Executive to join our welcoming Community Care Inform Our User Engagement Executive role is a hybrid position with three days in-office at our Sutton, Surrey or Herne Hill, London offices. The starting salary is up to £29,000 (DOE) plus a bonus opportunity and company benefits. We offer on-the-job training to ensure you feel supported and empowered. What We Can Offer You: * A truly rewarding opportunity to support the social care sector and make a real impact on improving outcomes for children, families, and adults. * Exposure to engage directly with clients, ensuring they receive exceptional service and support while spotting new opportunities for enhanced engagement. * The opportunity to train social work professionals on how to use our range of online tools (either via virtual platforms or when needed face to face), project managing client engagement initiatives and supporting our sales team with account management tasks. * Play a vital role in ensuring our customers maximise the value of the Community Care Inform tools, empowering social care professionals in their work. * Contribute to shaping the overall strategy of the Community Care Inform team and lead initiatives to streamline account management processes. * Be part of a team dedicated to innovation and continuous improvement in supporting social care professionals across England and Wales. And What We Ask In Return: * A passion for supporting the social care sector and helping our clients maximise their engagement with our resources * Confidence in both online and face-to-face presenting * A proactive, can-do attitude with a commitment to exceptional customer care * Flexibility and excellent organisational skills * Strong communication and presentation skills, with a customer-focused approach * An ability to manage multiple tasks effectively and meet deadlines and account manage effectively * Willingness to travel throughout England and Wales as required from time to time A Few Key Points: * Diversity & Inclusion: We celebrate diverse backgrounds and perspectives—they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. You could be just the right fit for other roles we are recruiting for, if not this one. * UK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time. * Our Divisions: We have seven divisions, including MA Agriculture, MA Business, MA Dentistry Media, MA Education & Music, MA Exhibitions, MA Financial Media, and MA Healthcare. * Content is at the heart of everything we do, be it across print, digital, and events. Join us as we continue our journey of success