Senior Mobile Debt Analyst role at Europe's leading media and entertainment brand, Sky, requires expertise in mobile billing and debt management to drive improvements in bad debt rates.
As a key member of the debt management team, you will be responsible for owning Sky's mobile debt journeys, identifying areas for improvement, and providing guidance to stakeholders. Your analytical skills and experience in owning, collating, and understanding KPIs will be essential in delivering multi-million pound improvements.
Key responsibilities include:
- Owning Sky's mobile debt journeys for Sim only and CCA regulated loans
- Identifying areas for improvement in the customer journey
- Providing guidance to stakeholders on debt-related projects and changes
- Sharing expert mobile debt knowledge with stakeholders
Requirements:
- Comprehensive knowledge of mobile billing and debt within Sky or an equivalent organisation
- Strong numerical skills with experience of owning, collating, and understanding KPIs
- Proven track record as an analyst identifying and delivering improvements in billing and debt
- Excellent relationship management skills with experience of influencing and managing senior stakeholders
About the team:
The Operational Teams at Sky are passionate about building the foundations on which our amazing teams run. We provide operational services that allow Sky to deliver the best service, products, and technology to both our colleagues and our customers.
Benefits:
- Generous pension package
- Private healthcare
- Discounted mobile and broadband
- Access to exclusive Sky VIP rewards and experiences
Working at Sky:
We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll have the opportunity to collaborate at our unique office spaces and enjoy the convenience of working from home.
About Sky:
At Sky, we're passionate about building a workplace where everyone can proudly be themselves. We're committed to creating an inclusive environment where everyone has the opportunity to thrive.
